Rajendra .L. Ballal Email and Phone Number

All Government Related Liasion work and Entire Administrative activity at a firm Manufacturing GP, GI and HR pipes, tubes and sheets

Responsible for entire showroom and workshop operations and Profitability

United Toyota is a dealership of Toyota Passenger cars in udupi and I am responsible for following:• Plan, Organize, Lead, and Control Operations in Service & Service parts Area• Generate Stable Profitability for Dealership• Setting of Service & Service parts Performance Targets• Monitor Customer Satisfaction Reports & Trends• Share Customer Satisfaction Information with Service & Service parts Personnel• Establish Yearly Targets & Competitive Compensation Plan• Set Marketing Strategies to Target New Business• Tracking Competitors Activities• Development of Innovative Offers for Customer• Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labor Utilization, Labor & Service parts Sales, Inventory Control, Service Rate)• Provide Monthly Performance Results to the Dealer Principal• Maintain Service & Service parts Coordination through regular meetings• Carry out Yearly Staff Performance Appraisals• Establish Performance & Customer Satisfaction based Incentive Scheme• Monitor Service Shop Environmental & Safety Issues• Ensure Toyota's Facility Standards are maintained• Maintain Regular Contact with the Toyota Distributor

Responsible entire Operations both Showroom Sales and Service of Toyota Passenger cars.

GENERAL MANAGER,FRONTLINE AUTOMOBILES GROUP, MANGALORE Since February 2012 heading 3 units of the group that is Dealership for Chavrolet cars under Frontline Automobiles, Dealership for Swaraj Mazda under Century Automobiles and Truck body building unit which operates under the name of Fabrotech. This has branches in Mangalore, Udipi, Puttur, Shimoga, Kundapur, Honnawar and Chickmagalur.1. Providing leadership for the sales team to achieve the sales targets2. Monitoring the requirements of the manufacturer and ensuring the Retail Bonus points are earned to get maximum incentive to the company3. Ensuring that the workshops function smoothly so that the service levels are high and customers are satisfied4. Monitor Branch Managers and resolve all issues.5. Organising Training for Sales and Technical staff6. Interactions with Customer Relations to understand the Customer Requirements and executing the plan of action7. Fund Management8. Collections and ensuring outstanding levels are low9. To ensure that the profit levels are high for each unit.

BERGGRUEN CAR RENTALS PVT LTD, Bangalore, www.drivecarclub.com. Car Club is premier Car rental and leasing company offering a comprehensive range of transport and Fleet Management ServicesJoined as Key Account Manager and promoted as Area Manager-South Nov 2009 to Jan 2012.• Reported to the VP-Operations and manage the operations of Bangalore, Chennai and Cochin branches 1) Handling major corporate based in Bangalore. Acted as a link between car Club and corporate. Responsible for excellent service levels, quality of cars, timely bill submissions, interactions with clients in all levels. Corporate handled were IBM, Dell, Accenture, Wipro, Goldman Sachs, Ernst & young, HCL, Infosys etc.,2) Ensuring the Sales Targets are met after studying the market and analysing customer requirements. Push the sales force.3) Ensuring the Quality of Cars and Chauffeurs4) Ensuring the systems are in place at fleet department and smooth functioning of the same5) To ensure the Operations systems are in place and timely and quality service delivery6) Monitor Branch Managers in the region and resolve all operational issues in the Region7) To control revenue accounting, operational cost, utilization of cars etc., and responsible for regions profitability8) Ensure through Branch Managers that all accounting is done as per procedure., control credit and manage fund and cash flow9) Ensure timely submission of all reports.10) Vendor Management11) Ensure better coordination between sales and operations and CRM attends all customer grievances and complaints.12) Ensure all Contracts related to Admin are in place and HR documentation is in order through Admin coordinator.• Managed key accounts and act as a single point of contact for major corporate comapnies

//worldwide.sixt.com Franchisees of the Sixt car rental services in India. A member of the Sona Group.; Reported to the CEO and managed the branch as a profit centre.Devised and implemented marketing strategies and sales plans and succeeded in doubling the turnover of the branch in 8 months.Improved overall quality of service significantly, leading to positive feedback from customers like Accenture and boosting sales.Instituted incentive schemes to motivate chauffeurs in improving mileage and achieve major cost savings.

Bangalore, Headquartered in Mumbai, with branches in 34 locations across India, Inditravel is a professionally managed travel agency providing total travel management solutions. Affiliated to IATA, UFTAA, PATA, TAAI and the Department of Tourism, India. Inditravel is a subsidiary of; Reported to the MD and managed the operations of the Bangalore branch looking after operations, credit control, key account management, account acquisition, sales, HR and administration.Implemented policies for smooth handling of travel and ticketing operations and managing relationships with airlines.Achieved growth in business from Rs8 crores in 1999 to Rs25 crores in 2006 despite reduction in airfares by boosting sales through enhanced customer service.Acquired new accounts like Ariba; augmented revenues from existing customers like TCS, Tata Elxsi, Indian Hotels, maintaining targeted growth despite the loss of the IBM account due to global contracting. Managed smooth cash flows under tight payment conditions and in a competitive market significantly reducing outstanding as a percentage of total billing.Brought down attrition to 5% by improving morale and enhancing work atmosphere.

Jumbo is one of the leading names in the field of consumer electronics, information technology, telecommunications, home appliances, office automation and entertainment in the United Arab Emirates and is amongst the first transnational corporations with a well spread out network of 30 retail stores and 9 service centres across the Emirates.; Reported to the Director, Personnel and Administration and headed the Administration function in the Abu Dhabi region.Controlled showroom sales, HR and administration, warehousing/ stock control, cost control, manpower management, housekeeping, transport, stationery, staff welfare and company asset management in the region.Handled all international travel related matters including visas for all travel requirements of employees.Was a key member of the team that established the company warehouse in Abu Dhabi, 1996.Managed the operations of 5 Sony showrooms in Abu Dhabi and registered 25% growth in sales through effective merchandizing, motivating service engineers in promoting sales at service centres, maintaining outstanding stores ambience and motivating staff.Was the ISO 9002 internal quality auditor

Managed all administrative and HR matters. Was responsible for managing employee contract, attendance, leave records and medical reimbursement, training requirements of the company personnel, crew schedules, accidents on board, implementation of staff welfare and travel management for the company's personnel/ guests.Looked after liaison with ONGC and RBI to ensure all necessary statutory compliances.Maintained sound relations with RBI officials to secure on time foreign exchange remittances.Ensured evacuation of staff from the rigs in the event of medical emergencies within 24 hours.Managed the planned training schedules of domestic and international staff in India, Singapore and France.Ensured up to date documentation including work permits for all expatriate rig crew avoiding financial burdens like penalties.

Established the company along with 2 ex-colleagues from Cox and Kings, successfully obtaining IATA certification and launching operations.Established policies and procedures for credit control, personnel management, finance and general administration.Headed sales and marketing organizing market research, project evaluations, generating business and managing key accounts.Was responsible for complying with all RBI regulations for foreign exchange transactions.

Sold all the services like Corporate Travel, outbound travel, Inbound travel, import consolidation, Cargo handling , Hotel bookings etc.,

Selling Ship Chandling services to Captains of Ships arriving at the port