• Handled the delivery and ensured proper rotation of inventories, labeling, and dating all product strictly.• Ensured all products are prepared, held, and served at correct temperatures and correct visual appearance.• Ensured team’s daily production and prep levels reflect upcoming business volumes and all opening and closing duties were completed.• Responsible for holding the team accountable for the highest standards of cleanliness, timing, uniform, grooming, organization, production, food quality, and consistency.• Ensured the store was kept clean and organized at all times, all required checklists are fill out properly and any health and safety hazards are addressed in a timely manner• Managed and trained a crew of 4/5 per shift as per the company’s standard procedure to deliver excellent customer service.

Administered user identities using Okta and Google Admin and managed devices through JumpCloud for Windows and macOS.Oversaw license management for platforms such as Adobe, SAP, Google Workspace, AutoCAD apps, Microsoft Office, and Power Platform.Deployed and managed new MFP printers integrated with the Papercut ecosystem.Provided technical support for over 50 employees, addressing hardware and software issues in-person and virtually using ConnectWise.Troubleshot and resolved issues with Microsoft Office applications and Cisco AnyConnect for users across multiple locations.Implemented Intune on test Android and iOS devices during the pilot phase