As an Analyst at HCL Technologies, I work in a global project that involves managing and maintaining IT infrastructure for various clients. I use my skills in global service desk, and systems engineering to ensure smooth and efficient operations and to deliver high-quality solutions.I have a strong information technology background, with a B.Tech in Information Technology from Sri Ramakrishna Engineering College and multiple certifications in cloud infrastructure, Microsoft Teams, and understanding networks. I am motivated by learning new technologies and applying them to improve business outcomes and customer satisfaction.