Warehouse Manager
Singapore
Drove world-class warehouse operations via streamlined processes, advanced technologies, continuous improvement initiatives and maintaining a safe and compliant environment. Directed 11-member team (3 direct and 8 3PL) for inbound and outbound activities, inventory management, on-time order fulfilment, resource and space management, process compliance, cost efficiency and operational excellence. Resolved short or over shipment with Japan warehouse. Managed scrap operation. Created annual budgets, made projections and managed expenditures. Nurtured relationships with clients, suppliers and transport companies. • Generated a 6-figure profit by resolving a 3-year no-charge delivery request (NCDR) backlog and billing it to the Japan HQ.• Facilitated RFQ for a regional warehouse setup in collaboration with multiple 3PL providers, leading to negotiation of a warehouse migration deal with a major vendor with SG$200K reduction in annual cost and expanded profit margin.• Maintained Known Consignors Regime (KCR) Certification with improved warehouse security measures that include audits of class 8 and 9 dangerous goods and control spares, ensuring their proper, separate and locked storage as necessary. • Orchestrated Oracle upgrade across Field Service (FS), Logistics, IT and 3PL stakeholders, managing cross-functional efforts for smooth transition, minimised operational disruptions and business aligned system enhancements.• Resolved internal stakeholder complaint on missing emails for emergency activation by implementing a solution that triggered a hotline when such emails are sent, enabling prompt warehouse team response.• Improved customer satisfaction and product reliability by leading cross-function effort to promptly resolve product quality issues and customer complaints.• Enhanced operational efficiency and reduced costs by streamlining receiving, warehousing, distribution and maintenance processes in collaboration with 3PL partners.