Rajesh Avanthi Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

As a client advocate lead, my key responsibilities are....1. Responsible for the management of a portfolio of client accounts to foster long-term relationships2. Demonstrate thought leadership and best practices, both internally and externally, around account transformation3. Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately tailor IBM/HCL Solution service designs and associated business benefits to address their needs.4. Needs to be proactive to determine risks associated with SLA fulfillment and appropriately work with analyst and operations teams for corrective and preventive measures.5. Co-ordinate with cross-functional teams like product & engineering, development etc to manage SLA bottlenecks and continuously deliver value added expectations, Increase by understanding business needs, managing use case enablement plans and providing solutions6. Define workflow and develop use cases with the help of business rules7. Own the proactive/crit-sits (Critical Situation) and provide satisfactory resolution in time by managing the client expectations8. Represent Support in Release Planning meetings for HCL DevOps products.9. Interlock with the sales team and influence revenue by providing proactive technical assistance in closing the deals.

Bengaluru Area, India

My Key role includes....1. Manage the Level 1 and Level 2 WW Support teams for multiple IBM & HCL Software Products.2. Work as Point of Contact for any escalations raised by customers worldwide and make sure they are solved in timely manner.3. Provide input into the Pre-sales process and act as a lead on support and service issues, strategy and approach.4. Set-up, manage and improve standards and procedures within the team.5. Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.6. Work with all key Enterprise clients directly onsite and remotely for effective usage of the product and implement any enhancements they require.7. Work with Product Development and Product Management regularly to get the right priority for customer issues.8. Responsible for sufficient staffing, hiring new engineers and technical training of the product9. Drive, Monitor and Evaluate Technical Training and Learning of HCL Testing product portfolio (IBM Acquisition) for Internal Project teams spread across Geo.

Bengaluru Area, India

Bengaluru Area, India

Bangalore, India

Worked as a Sr. Staff Software Engineer at IBM India Pvt Ltd for close to 9+ years.My key responsibilities were...1. Providing technical consultations on IBM Products to Global customers.2. Work on Problem Management Record addressing technical solutions on IBM products.3. Reporting and testing any defects found to Development team4. Create POCs on consulting projects and help technical Sales teams5. Customize & deploy rational solution according to business needs of different clients.6. Deliver trainings to clients on different aspects of the IBM products.7. Drive & maintain a minimum of 90% client’s satisfaction. Perform a gap analysis on long standing issues to understand training needs for engineers on process and technical aspect8. Organize a monthly meeting with immediate first line and second line managers to discuss business results.9. Publish technical articles addressing challenging aspect of product usage, integration and new features.10. Escalation point of contact for critical and escalated issues and technically analyze to provide input for resolution.

Bengaluru Area, India

As a part of this Telelogic organization, I worked on Consulting business requirements, provide assistance on modelling the business process architectures leading to decision making strategies.

Bangalore, India

Bachelor Of Engineering, Electronics And Communication

Master'S Degree, Operation Managment