Investigate Real time alerts on SIEM and EDR tools, triage and document with the remediation steps.Review the DLP Incident and Releasing the quarantined emails based on the legitimacy and justification from user.Maintenance of Health check report & Submission of Shift handover.

Taking regular team huddles with team to discuss highlights & lowlights.Managing 24*7 Service Desk as a part of Floor Support management.Keeping track of Critical incidents and share RCA to customers.Handling the Bulk Migration activities at Site from Windows 10 to IBEX-R & NorthCEE imageImaging/ installing system OD and upgrading as per business requirement.