Roles and Responsibilities:• Configure and troubleshooting of Microsoft windows server and provide 2nd level technical support.• Configure and troubleshooting the Outlook, Office 365, one note and One Drive.• Configure and troubleshooting applications like SAP,WEB Ex, MS-Outlook ,Skype for Business, MacAfee, bit locker, SharePoint, Way finder application • Configuring and troubleshooting Smart Phone, I-pad and desk Phone and provided technical support. • Installation the Xerox Printer and provide technical support• Handle the day to day basis call and log the ticket and provide the support as per SLA.• Designing and managing Wi-Fi access points.• Troubleshooting and maintenance of LAN Network over both Ethernet and Optical Fiber Cable.• Managing day to day monitoring, diagnosis and troubleshooting of internet lease line connections.• Experience in configuring and supporting PC & Laptops and migrated Microsoft windows-7 to Microsoft windows-10 with backups and restore.• Independently troubleshooting and maintenance of LAN Network over both Ethernet and Optical Fiber Cable.

Roles and Responsibilities:• Managing various servers (DC, DNS, DHCP, Fileserver, Antivirus, WSUS, Radius, Tally and Backup server).• Network Firewall UTM (Cyberoam, Sophos) configuration, monitoring troubleshooting and maintenance• Ruckus wireless controller configuration, troubleshooting and managing of Wi-Fi access point around 150 in the network. • Designing and managing Wi-Fi access points.• Managing the network through Domain Controller by using windows Active Directory for around 2000 users.• Managing the centralizing data.• Managing day to day monitoring, diagnosis and troubleshooting of two internet lease line connections.• Experience in building, configuring and supporting PC and Network Hardware like managed and unmanaged switches, media convertors.• Independently troubleshooting and maintenance of LAN Network over both Ethernet and Optical Fiber Cable.• Configuring and Troubleshooting of Microsoft Outlook, and other Mails related issues on smart phones.• UPS maintenance and design as per the requirement.• Smart class maintenance, desktop, projector and software for smart classes.• Worked on various projects like mail server migration, DC and ADC upgrade, firewall migration, LAN design and switch upgradation. • Provide training to the users if required. • Prepare IT departmental budget for the financial year according to the requirement and priority.

Roles and Responsibilities:• Handle the IT team.• Managing various servers (DC, DNS, DHCP, Fileserver, Antivirus, WSUS, and Backup server). • Installation and management of Wi-Fi access point in the network. • Independently troubleshooting and maintenance of LAN Network over both Ethernet and Optical Fiber Cable.• Backup of Servers.• UPS maintenance and design as per the requirement.• Troubleshooting and maintenance of LAN Network.• Troubleshooting, installation, maintenance, & technical support on windows server 2008 & 2003.• Handling escalated calls on a day to day basis for more than 200 Desktop PCs, Lap Top, and Printers.• New system installation and configuration.• Providing support to users on various application like MS-office, Trend Micro antivirus • Installation of Network printers and Troubleshooting.• Installing, Configuring and Managing Operating Systems of Windows XP. Windows2000, Vista, Windos7.• Troubleshooting of Lotus Notes Clint, Microsoft Outlook, outlook express and Windows Mails related issues.• Installing, Configuring and Managing Computer Hardware and Networking Peripherals• Installation of all Printers, Scanner, Data cards• Hardware Maintenance & Troubleshooting for HP, Dell and IBM Server.• Blackberry configures & Troubleshooting.• Co-ordinate with Vendors for Products and its warranty issues