• Using SQL based databases to extract, analyze and turn raw data into meaningful business insights.• Provide quantitative analysis, reporting, and trending for key strategic initiatives.• Provide data sets and metrics to add context and measure potential impact for new Projects• Creating renewal Campaigns and offers for North America Market• Generates new product code in the system with pricing• Documenting the existing and new business processes• Maintaining daily and weekly reports Working on operational tickets related to new report and Datafix• Troubleshooting existing and upgrading existing report with new changes• Creating and updating Salesforce dashboard for operation and product team on weekly basis.• Interacting with internal clients across the globe for their support in the Customer Renewal process and supporting operational team with Critical tasks like Customers Perks and Agent commission reports on a daily basis • Effectively present information and respond to questions from key internal personal related to reporting functions.• Creating tools/reports (in MS Excel, and T-SQL) to help manage the day-to-day responsibilities or create reports for within the Operations/Customer Service department.• Perform business data analysis and ensure the quality, consistency, and integrity of data in a timely, effective and reliable manner• Work independently with users to define concepts and under the direction of reporting manager.

- Closely working with Sales Operation team.- Creating Sales renewal and compliance quotes. - Approving sales quotes.- Updating Gainsight for smooth flow of product sales.- Business Analysis- Requirement gathering and analysis- Data Analysis- Create and approve quotes in SFDC and CPQ- Resolve SFDC Cases- Workflow Management

• Responsible for providing MIS support to entire executive, sales, marketing teams globally as per business metrics• Identifying scope of automation for the existing reports• Preparing Dashboard, forecast & pipeline reports for the managers and stakeholders • Interacting with internal clients across globe for their support in Business analysis and reporting and Actions plans• Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Campaigns, Reports and Dashboards.

• Involved in Merging Contacts and Leads in SFDC.• Appending and Distribution of leads.• Expertise in handling Data researching tools like Zoom info, Hoovers.• Append missing data of existing lists. • Data appending for Title, Email, phone & fax numbers, addresses and names to your large contact lists. For business to business marketing ( B2B Marketing), use to add contact name, Contact Title, SIC Codes, Primary Industry, Phone/Fax numbers, sales volume, business site type (headquarter vs. branch office), employee size, Email address etc.

• Conducting market surveys and reports on competitors strategies.• Responsible for providing quotes, generate sales, and marketing.• Maintain and develop new and existing business customers and vendors.• Online marketing and sales.• Travelled extensively across India to promote the business.