SPOC for Clients like GMM Pfaudler Ltd., Weir BDK, Depo BangunanInvolved in Customer Support, Functional Issue Solving, MOD Testing as per customer Requirement etc.Onsite post go-live support for GMM Pfaudler Ltd. & Support from offshoreGathering and analyzing business and functional requirements from clients to map it into implementation. Documenting requirements from the Business users for Modification/Change Request and converting them to Functional SpecificationProvide support to all clients for debugging application related queries.Defect logging, Bug documentation, Bug tracking reportsEnd User Training (Imparted the knowledge to other Team Members).Guiding team members throughout the work assignments, ensuring all parameters and performance benchmarks are met.Managing timely delivery of the scheduled activities/ technical deliverables, as per quality standards specifiedAppreciation from Client for extending good service and support & taking care of clients need at utmost priority.