OCR Project Manager - ABBYY Flexi Capture• Successful deployment of integrated OCR & RPA technologies "Abbyy Flexi Capture & UiPath" in Invoice Processing in P2P for more than 10 different customers.• My significant roles and responsibilities are Preparation of Project plan, Project Checklist, Scheduling sprint meetings, Arranging adequate samples, Creation of source channels (like generic email box/ SFTP Connect to get the invoices), Arranging test access for customer point of contact, Hot Folder creation, YML Files creation, Incorporate business exceptions, Performing adequate testing with all possible scenarios, Deployment of OCR software into production & Monitor the performance till the project sign off.• Weekly Sprint review meetings with all the stakeholders like Customers, Management, Account Manager, Chief IT officer, Developers & Testing team. • Monthly review with the management regards Pipeline Projects, In-Progress Projects, Challenges, Post-Go Live Feedback & Lessons Learned.OCR Operational Manager• Monitoring the Influx & Customer-wise various queues of OCR cases.• Responsible for managing the operations seamlessly with all KPIs (TAT, QA% & Query Handling Time) in green, along with maintaining high levels of employee and customer satisfaction.• Weekly process performance review with all the teams for better visibility on all the KPIs for all the customers.• Conducting One to One discussions with Team Leaders for the monthly performance review.• Review nominations for Reward & Recognitions and share the same with HR & Top Management.• Regular monitoring of process trackers like Productivity Reports, QA Reports, TAT Reports, Cross Skill Matrix, Attendance Reports, etc.• Identifying the RPA user Stories and working with the UiPath RPA team, to implement RPA solutions in OCR Process.

Robotics Process Automation - Demand Manager• Wonderful working and learning experience as an RPA Demand Manager in Shared Services.• Successfully implemented 30+ RPA Projects (26 Internal + 8 External) with ~54K hours of Automation during three years from all the diversified portfolios like P2P, O2C & R2R.• My primary roles are Identification of user stories, Preparation of Business cases, Calculation of Budget and ROI, Preparation of documents like Project Plan, Project Checklist, Process Document Definition (PDD), As-Is & To-Be Process Map, Access to the RPA developers, Review of Solution Document Definition (SDD), Schedule Testing, Production deployment (Go-Live) & Monitoring Post Go-Live performance.• Hosted multiple sessions (both Offline & Online) to identify the best suitable user stories with Internal & External Customers.• Conduct regular sprint meetings with all the stakeholders, until the project sign-off is done.• Monthly reviews with Business Unit Heads & other stakeholders. To discuss Pipeline projects, Project prioritization, In-development Projects, Performance of Live projects, Budget, etc.• Supports customization and specifications of modules and applications and facilitates IT development process towards the internal customers.• Supports change-release processes and implementation of IT security guidelines.• Assisting Business Administrative Manager to prepare monthly bills.• Performs business process analysis in order to support business organizations through IT solutions.• Assigning projects to the team based on the organizational goals, Evaluating the performance of team members & Scheduling recurring meetings to share feedback (Achievements and areas of improvement).• Publishing high-level details of Gone-Live user stories in monthly newsletters and monthly townhalls can increase awareness about the capabilities of robotics.• Trained & Worked in HyBrid (Integration of Multiple Technologies) Digital Transformation projects.

Role: Assistant Manager• Monitoring team’s performance & mentoring team members to meet customer satisfaction & to achieve goals of the process & organization, by implementing my automation skills.• Monthly Review meetings with Customers and Top Management to review team performance regularly. Implementing the given feedback & completing all the action items before the due date.• Based on individual team members' performance monthly ratings will be decided & updated in the performance tool (Treasury).• Recognizing best performance and nominating for awards distribution ceremony at the organizational level every quarter.• Yearly individual performance review and appraisal discussions with all the team members.• Assigning Targets to all team members Yearly & Half-yearly. Designing skill development training once a year.• Preparation of process documentation in ISO format & updating it regularly• Rating process maturity level by using the “9ME” methodology for every quarter• Regular monitoring and reviewing all the team projects for process improvementsSignificant Accomplishment:• Implementation of an Advanced tracking tool for the TDS Collections process to track productivity and also to analyze the team member’s performances on a real-time basis to optimize productivity. Every year outstanding TDS amount is reduced by around 85%• Improved the SLA (timeliness) of monthly dunning collection letters dispatch activity (Payment Reminder Letters) from U +10 days to U + 8 days.• Reduction of aged outstanding statutory certificate collections (TDS Certificates) from FY 2011 to FY 2013• Four process migrations have been done from the Gurgaon location to Bangalore Location• Twice recognized by top management with the “Best Team Award”• Achieved 0.94 Million rupees savings in the year (2015) against the target of rupees 0.75 Million, in the year (2016) savings is 0.99 Million against the target of rupees 1.0 Million

Role: Subject Matter Expert:• Executing daily vendor payment runs, Stop payments, Rejections and Re-issues• Performing internal threshold audit before executing the payment runs• Generating duplicate report to identify the actual duplicates out of possible duplicates• Vendor account clearing, Manual entry wire payment runs• Completing all month end activities on time are Reconciliation report, Accrual report, Monthly Payment run and Vendor Clearing reports• Single point of contact for all internal and external audits to Cash Management process for all the sectors which are belongs to North America location• First point of contact for all kind of customer escalations to Cash Management process for all the sectors which are belongs to North America location• Monitoring and reporting process productivity, quality and issues to management for all the sectors which are belongs to North America location on a monthly or regular basis• Attending & Completing all kind of customer quires within Turn Around Time (TAT)Significant Accomplishment:• Significantly contributed my skills and experience Automation of daily payment runs, reduction of FTE’s from 13 to 8 (5FTEs Savings)• Extensive knowledge on both Accounts Payable (P2P) and Accounts Receivable (O2C) processes• Certified Six Sigma Project (Yellow Belt) completion on “Automation of Payment Run activities”• Recognized thrice by management with “Hall of Fame”, “Customer Delight Award” & “Individual Efficiency”• Completion of Compliance auditing for the other counter department• Active participation in Organizational level projects like “Business Continuity Program” and “Converting check vendors to ACH vendors”.