Technology leader with over 2 decades of IT experience, seasoned in driving digital transformation. Associated with banking and finance sector for over a decade, as a strategic technology partner in driving digital acceleration, enabling scale and cost efficiency.Proficient in managing digital ecosystems delivering transcendent digital user experience and omnichannel customer experience. Acknowledged for optimizing rapid and continuous delivery through DevOps, Automation and implementing data-driven business capabilities.Well-rounded experience in building and scaling multi-media contact center technologies and IVRs.My varied experience in digital journeys with product and technologies below:- Responsive Web and Mobile Apps built on Angular, API first approach, Microservices, Cloud- AWS, Azure- SmartBOT with omni-channel experience- Web, Mobile, WhatsAPP, Amazon Alexa and Google Home- Digital Communication channels: BOT to agent chat transfer and co-browsing- CDP integration to derive value from data assets through AI and analytics. - Personalised customer engagement. UX measurement through synthetic monitoring.- DevSecOps, automated threat detection and response. - Enable speech IVRs and multi-media contact center transformation over Genesys platform/PureCloud.Rich experience in solution architecture coupled with managing project deliveries. Strategic leader with expertise in managing global teams, practicing collaboration and Innovation.