Rajesh Dubey Email and Phone Number
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Technology leader with over 2 decades of IT experience, seasoned in driving digital transformation. Associated with banking and finance sector for over a decade, as a strategic technology partner in driving digital acceleration, enabling scale and cost efficiency.Proficient in managing digital ecosystems delivering transcendent digital user experience and omnichannel customer experience. Acknowledged for optimizing rapid and continuous delivery through DevOps, Automation and implementing data-driven business capabilities.Well-rounded experience in building and scaling multi-media contact center technologies and IVRs.My varied experience in digital journeys with product and technologies below:- Responsive Web and Mobile Apps built on Angular, API first approach, Microservices, Cloud- AWS, Azure- SmartBOT with omni-channel experience- Web, Mobile, WhatsAPP, Amazon Alexa and Google Home- Digital Communication channels: BOT to agent chat transfer and co-browsing- CDP integration to derive value from data assets through AI and analytics. - Personalised customer engagement. UX measurement through synthetic monitoring.- DevSecOps, automated threat detection and response. - Enable speech IVRs and multi-media contact center transformation over Genesys platform/PureCloud.Rich experience in solution architecture coupled with managing project deliveries. Strategic leader with expertise in managing global teams, practicing collaboration and Innovation.
Wells Fargo
View- Website:
- wellsfargo.com
- Employees:
- 246787
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Executive Director - Software EngineeringWells Fargo Jan 2024 - PresentHyderabad, Telangana, India -
Vice President Engineering ManagerWells Fargo Aug 2021 - PresentHyderabad, Telangana, India -
Deputy General ManagerHcl Technologies Jul 2021 - Aug 2021Hyderabad, Telangana, India -
Avp Technology / Information Technology ManagerFranklin Templeton Jan 2015 - Jun 2021Hyderabad, Telangana, IndiaDrove technology changes to implement digital strategies of FT India Asset Management Company. Technology product owner for India Digital Assets. Managed digital ecosystems including UX enhancements, sustainability, security, market practices and regulatory standards. -
Lead Software EngineeringFranklin Templeton Apr 2011 - Dec 2014St Petersburg, Florida, United StatesLed technology transformation projects for FT's global contact centers across US, Europe, APAC & India. Architect on platform migration to Genesys eServices, IVR, Nuance speech recognition. Led solution design, architecture, platform selection, costing, vendor management and ImplementationClass room training on eServices Deployment at Genesys University, Daly City CA.Attended G-FORCE 2014 New Orleans Genesys conference. -
Manager Software SystemsFranklin Templeton Nov 2008 - Mar 2011Hyderabad, Telangana, IndiaManaged delivery of multiple strategic and transformational projects primarily in customer service improvement with communications/Telephony channel. -
Team LeaderReal Soft (Int.) Pvt. Ltd., Bangalore Sep 2005 - Oct 2008Bangalore (India), Boston (Usa)ING/CITISTREET: Development Team Lead. Requirement gathering, analysis, design, development and professional support of i401k account self-services IVR.AVAYA CERTIFIED SPECIALIST [ACS] – June 2006 -
Sr. Software EngineerJebsen & Jessen Group Jan 2002 - Aug 2005Bangkok, Singapore, MalaysiaCITIBANK : Citiphone banking self-serve IVR professional support, solution architect, Project team managementGE CAPITAL: Analysis, design and development of Call Center solutions on AVAYA IVR/CTI and AVAYA CRM. -
Software EngineerSilicon Softech India Ltd May 1999 - Nov 2000Mumbai, Maharashtra, IndiaApplication development of ecommerce portal
Rajesh Dubey Skills
Rajesh Dubey Education Details
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It & Software Systems -
Priyadarsini College Of Engg & Arch., Nagpur UniversityBachelor Of Engineering - Be
Frequently Asked Questions about Rajesh Dubey
What company does Rajesh Dubey work for?
Rajesh Dubey works for Wells Fargo
What is Rajesh Dubey's role at the current company?
Rajesh Dubey's current role is Executive Director - Technology Leader Home Lending Wells Fargo | Digital Transformation.
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What schools did Rajesh Dubey attend?
Rajesh Dubey attended Icfai University, Priyadarsini College Of Engg & Arch., Nagpur University, Insaid.
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Rajesh Dubey has skills like Software Project Management, Software Development, Avaya, Cti, Sip, Ivr, Project Management, Telephony, It Service Management, Genesys, Crm, Call Centers.
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Rajesh Dubey
Head Business Development And Programs | Scaling New Businesses | Strategy To Execution | Policy & Procurement | Deep Technology Understanding | Project Management | People Training & Development | Ex BsfGurugram
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