Rajesh Jayakumar Email & Phone Number

• Anti-Money Laundering (AML), KYCCompliance and Investigations
• Leveraged strong analytical skills to investigate and resolve high-volume AML alerts generated from the transaction monitoring system.
• Conducted thorough research to assess potential Anti-Money Laundering risks associated with flagged transactions, utilizing internal and external resources.
• Identified suspicious activity, non-compliance, and elevated risk profiles for customer accounts during on boarding and ongoing maintenance.
• Analyzed customer transactions against various sanction lists (OFAC, World-Check, etc.) and negative media databases to ensure compliance with AML regulations.
• Leveraged advanced screening tools (LexisNexis, Passport (KYC.Net), CRO, KYCkr, CORE) to identify potential risks associated with customers (criminal activity, AML/TF involvement).

• Cultivated positive customer relationships by prioritizing satisfaction and addressing inquiries promptly.
• Streamlined order fulfillment processes to ensure on-time product deliveries.
• Collaborated with production teams to create packaging solutions that met precise customer requirements

• Streamlined container booking processes by ensuring validity and adherence to acceptance criteria.
• Maintained timely submission of transportation documents through meticulous pre-cut-off verification.
• Generated and transmitted load list reports for terminal operations, facilitating efficient container loading.
• Provided exceptional customer service by promptly resolving inquiries and addressing concerns via email.
• Proactively identified and addressed discrepancies, ensuring booking accuracy and accountability.
• Oversaw the successful loading of all containers according to planned schedules.

• Customer Account Management & Verification Specialist
• Performed comprehensive customer on boarding by verifying identities and documents against established protocols.
• Fostered positive customer relationships and maintained strong bank partnerships.
• Ensured accurate entity and customer name matching through meticulous document review.
• Safeguarded against fraud by verifying document authenticity and validity.
• Conducted quality checks on processed cases to maintain high accuracy standards.

• Delivered exceptional customer service by providing accurate and timely information.
• Actively listened to customer concerns and resolved them efficiently.
• De-escalated situations and fostered positive interactions with irate callers.
• Maintained meticulous records of customer queries, complaints, and resolutions.
• Built strong customer relationships, driving high satisfaction levels.
• Utilized customer care tools and systems proficiently for PACS tagging tasks.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Master Of Arts - Ma, Economics

Bachelor Of Arts - Ba, Economics