Rajesh Jayakumar Email & Phone Number

Anti-Money Laundering (AML), KYCCompliance and Investigations• Leveraged strong analytical skills to investigate and resolve high-volume AML alerts generated from the transaction monitoring system.• Conducted thorough research to assess potential Anti-Money Laundering risks associated with flagged transactions, utilizing internal and external resources.• Identified suspicious activity, non-compliance, and elevated risk profiles for customer accounts during on boarding and ongoing maintenance.• Analyzed customer transactions against various sanction lists (OFAC, World-Check, etc.) and negative media databases to ensure compliance with AML regulations.• Leveraged advanced screening tools (LexisNexis, Passport (KYC.Net), CRO, KYCkr, CORE) to identify potential risks associated with customers (criminal activity, AML/TF involvement).• Conducted thorough PEP (Politically Exposed Person), sanctions, and negative media screenings to ensure adherence to AML regulations.• Performed comprehensive due diligence on high-risk entities by scrutinizing corporate documents (registry certificates, MoA, AoA) and collecting KYC details for significant shareholders and authorized signatories.• Performed comprehensive KYC (Know Your Customer) verification, including LexisNexis searches, AML screening, and company registry checks.• Investigated and resolved discrepancies between customer information and sanctions/negative news lists, applying logical reasoning to differentiate true hits from false positives.• Escalated high-risk cases and suspicious activities to senior AML specialists for further investigation.• Maintained meticulous records and reported findings to relevant stakeholders, ensuring adherence to all AML policies and procedures.• Supported KYC (Know Your Customer) compliance by reviewing and validating customer information against public domain sources and regulatory lists.

• Cultivated positive customer relationships by prioritizing satisfaction and addressing inquiries promptly.• Streamlined order fulfillment processes to ensure on-time product deliveries.• Collaborated with production teams to create packaging solutions that met precise customer requirements

• Streamlined container booking processes by ensuring validity and adherence to acceptance criteria.• Maintained timely submission of transportation documents through meticulous pre-cut-off verification.• Generated and transmitted load list reports for terminal operations, facilitating efficient container loading.• Provided exceptional customer service by promptly resolving inquiries and addressing concerns via email.• Proactively identified and addressed discrepancies, ensuring booking accuracy and accountability.• Oversaw the successful loading of all containers according to planned schedules.• Compiled and submitted manifests to the front office upon vessel departure.• Generated and disseminated daily reports (fresh bookings, consolidated cluster bookings) to support management decision-making.

• Customer Account Management & Verification Specialist• Performed comprehensive customer on boarding by verifying identities and documents against established protocols.• Fostered positive customer relationships and maintained strong bank partnerships.• Ensured accurate entity and customer name matching through meticulous document review.• Safeguarded against fraud by verifying document authenticity and validity.• Conducted quality checks on processed cases to maintain high accuracy standards.• Consistently achieved or exceeded assigned performance targets.

• Delivered exceptional customer service by providing accurate and timely information.• Actively listened to customer concerns and resolved them efficiently.• De-escalated situations and fostered positive interactions with irate callers.• Maintained meticulous records of customer queries, complaints, and resolutions.• Built strong customer relationships, driving high satisfaction levels.• Utilized customer care tools and systems proficiently for PACS tagging tasks.• Provided comprehensive plan and tariff information, empowering customers to make informed decisions.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

Master Of Arts - Ma, Economics

Bachelor Of Arts - Ba, Economics