DHL IT SPOC Support FunctionChecking of Client NDA of new Associate April 1, 2020Handling More then 1500+ Associate across the all the 5 locations of India (Mumbai, Pune, Indore, Hyderabad, Nagpur)Managing Proper flow of work around 40 countries around the globe regarding all the tools and applications.Handle all the support request/Query Total 40 TL 20 Deliver Manager,5 Tower Leader and 2 Customer leader.Creating LDAP ID (Lightweight Directory Access Protocol) of new User.Raise Ticket for N Drive Access application inside the citrix.Raise Ticket for DCC (Data cleansing a Classification) application to give Access of Classifier/Supervisor as per the requirement.Raise Ticket for International Assignment - Data Management tool DCVS application to Associate. It helps to remove duplicate of Airway bill by replacing the old tool with new tool.

TCS - Bloomberg (Fixed Income – Loans & Earning Estimates – Equity Research)Analyzed financial reports, credit agreements, and bank submissions related to fixed assets.Updated data on Bloomberg terminal and captured various financial data from brokerage firms for real-time earnings estimates.Achieved a data publishing accuracy of 99.5%.Worked on special projects related to syndicated loans and other debts.Resolved disputes with global analysts in real time.Conducted weekly client calls for updates.Researched loans data and relevant information from the Bloomberg terminal

TCS - Westpac Banking ProcessManaged the Westpac Banking process within the Remedy Team.Logged incidents and service requests for multiple support groups under the Westpac domain.Handled user administrative requests, including account creation, deletions, and amendments.Ensured adherence to SLAs and provided continuous improvement in service delivery.Documented underlying issues and resolved technical problems or escalated them as necessary.Produced daily SLA reports and tracked recurring issues for resolution and improvement.Participated in special projects related to syndicated loans

TCS - Swiss World CargoOversaw operational control, space control, and revenue management for Swiss’ European fleet.Maintained and updated cargo flight records and processed booking requests within set timelines.Accepted, offered alternatives, or rejected booking requests based on defined acceptance criteria.Implemented revenue management processes on flights to critical stations in the SWISS European network.Trained new team members on operational processes and system usage.Identified cost-effective practices and optimized load factors on the SWISS European network.

TCS - Swiss World CargoManaged network optimization and control for cargo operations in the Indian market.Maintained and updated cargo flight records and ensured accuracy in booking requests.Implemented strategies for minimizing weight/volume offloads on the SWISS network.Coordinated with stakeholders to ensure compliance with operational standards and processes.Attended training on “Contribution and User Management” in Swiss Worx, the new cargo software developed in 2008 at Zurich, Switzerland.

Addressed queries related to shipments booked by various consolidators and agents.Recorded and confirmed shipment documents for direct delivery.Inspected cargo and tracked items stored in cold storage for delivery.Maintained daily records of cargo delivered and ensured accurate invoicing to the accounts department