Working with IBM GBS BT/IT Team as “GBS BTIT Service & Operations Lead” from Jul 2020 to till now1. Managing the inventory of PAN India GBS One Network / RED Network Devices. 2. Supporting in budgetary estimated for ROM solution. 3. Responsible for Project Yellow/RED network boarding solution & cost. 4. Responsible for Project Yellow/RED network deboarding solution & quote. 5. Validating and arranging approval for new Solutions under PRB. 6. Project PM assignment for new Project Boarding.7. New Project Network Production note release and update. 8. Supporting in GBS IT Billing.9. Supporting in One Network / GBS RED Network Change Request (CR) Review & Approval.10. Network SRT reviewer and approval for network change request.11. Supporting in AT&T GeCEP creation, query.12. Supporting in Cisco web order creation and CART release for GBS CIC requirement.13. Supporting in EPA request creation and AT&T PO release..14. Document management in connections/Box/Team Room & etc 15. Supporting in SOC2 audit for One Network device validation and queries.16. Supporting in management reporting.17. Supporting in BTIT New tool implementation/UAT.18. Supporting in "Integrated IT Tool" (IIT) Changes/Update.19. Supporting in quarterly PIT (Physical Inventory Tracking) of GBS One Network / RED Network Devices.20. Technical contact for GBS Video Conferencing new setup/troubleshooting/UAT Sign off.21. Non WAM team management.