Rajesh Kumar Email & Phone Number

• Take care of rider walk in Center Noida Ghaziabad • Take cares of Manpower capacity Planning, Attrition, Hiring, Training and Payout Discrepancy• Take cares of cash collection, Deposit and working on minimum pendency of below 2 days• Handling a team 600 executives• Take cares of rider assets distribution and requirement inventory.• Resolving riders’ problems and complaints• Vendor and rider queries closure in TAT.• Making Outbound Calls to Rider and Customer regarding their Feedback• Handling the issues related with live Orders• Assessing the rider feedback, evaluating areas of improvements providing critical feedback• Ensuring a high-quality rider experience, while adhering to the SLAs and work processes• Reduction in order cancellations for Delhi NCR orders• Rider Fraud Analysis• Manage the flow of day to day operations• Communicate crystal clear information to team members• Provide any training any team members need• Teach-Groom-Coach is the main agenda to educate the team bonding.• Escalate issue to appropriate personal.