It Engineer
Current● Desktop, Domain, intranet, related issue.● E-mail troubleshooting (Configuring and Troubleshooting of Microsoft Outlook/Lotus Notes).● Manage end user devices remotely.● Check for logs files and troubleshooting ● Application installation failure.● Support end-user related queries such as new account activation, login problems and connectivity queries.● Configuration of emails MS Outlook 2010, 2013 and 2016 in Desktop &Laptop and Android Mobile and iPhone.● Installation, configuration and troubleshooting mailing client application.● Logging, Remote L2 diagnoses and managing incoming end-user requests through phone, email or web and logging calls on behalf of users reaching through phone. ● Manage some basic networking issue, AD server, network devices etc.