Having 28 Years of  Motor claims  insurance market experience in Oman.  Experienced  from SBG group with a proven track record of developing and implementing successful strategies to increase service revenue, skilled in managing relationships with high profile clients and delivering excellent customer service. Providing training for insurance coordinators, estimators, insurance marketing staff, floor in charges and front office executives.Oversee, monitor and advise the service team for achieving customer satisfaction, customer retention , target achievements and ensuring compliance with regulatory requirements.  Responsible for business process refinement . Part of SAP DBM6  implementation in body shops