Rajesh Kumar Email & Phone Number

New Delhi, Dl, In

Gurugram, Haryana, India

---- Workforce Management || Scheduling Analyst (WFM) ----Creating and Managing Schedule for Client Advocates. making adjustments on a real time requirement. taking most of use the tool Aspect.optimization of breaks as and when needed.Proactive in optimizing staffing levels and ensuring adherence to service level agreements (SLAs)Adept at analyzing real-time data to identify trends and make informed intraday decisionsProven ability to collaborate with operations teams to improve efficiency and processes

Gurugram, Haryana, India

------------ WFM || Real Time Analyst ----------Dynamic Real-Time Analyst adept at monitoring and optimizing operational efficiency. Proficient in data analysis, trend identification, and implementing strategic solutions to enhance productivity. Skilled in collaborating with cross-functional teams to ensure seamless workflow. Proven ability to make informed decisions quickly, contributing to the success of organizational objectives.

Gurugram, Haryana, India

—YouTube T&S and Legal—Processed customer escalations and provided internal consultation product policy with an aim of 24hr TAT and 95% Quality accuracy. Created KPI reports to gauge process health on metrics such as AHT, TiQ, CWT, Utilization etc. - Policy Analysis - Perform Content ID abuse and misuse investigations using various data sources, identify product vulnerabilities and drive anti-abuse experiments to prevent abuse.● Conceptualizing Workflow for reviewing content that has been appeal by video creators. Establishing scales and strategy across videos, account and other entities.● Responding to escalations, review content to verify the quality of content policy decisions, and insure end to end enforcement with communication for executive stakeholders.

Gurugram, Haryana, India

—YouTube T&S and Legal—- Responsible for analyzing and reviewing user profiles.- Responsible for videos, and text-based content moderation- Responsible for Investigating, escalating, and resolving issues that are reported by users orflagged by the system.- Responsible for approving content before getting it live on the website- Responsible for contents that are adult and violent on social platforms- communication between the Business and content creators tasked to moderate contentaccording to the client’s requirement.- scanning and filtering certain User-Generated-Content online for an overall positive experiencefor audiences on individual/company digital platforms