I am service delivery manager having experience more than 18 years in IT industry. I have work for big players like HP,IBM,Acer,crompton greaves.many moreSupervise and coordinate all the project related activities.Reviewing the SOW and coordinating to get the same delivered at customer endRegularly verifying and working on improvement on services, deliverables for customerArea management for Technology improvements and maintaining relationship with customer for improvement and business expansion.Acting as Escalation point and ensuring the SLA adherence for customersPreparing and verifying RFQ, SOW and Contracts for running business and expansion.Maintaining relations with Customers Key Members and the Vendors.Maintaining and Dealing with Vendors for getting scheduled and project related activities done.Focusing on Profitability (Internal) Revenue Management (External).SLA Adherence.Quality Service Improvement.Mentoring of team for quality improvement