Operations Team Lead
Current Effectively leading and supporting the team of 25 members. Maintain workflow according to SLA’s CSAT, Internal trainings, and domain knowledge training. Responsible for adequate Pre-QC and post-closing stacking order of closing mortgage documents for all loan types for auditing purposes. Review closed loan files to ensure all necessary underwriting loan approval conditions have been satisfied by an underwriter, processor and closer. Follow investor requirements for packaging and shipping complete files for purchase and obtain any trailing documents required by the investor. Upload submission documents onto investor & insurance service providers website prior to deadlines. Communicate regularly and follow up with closer and colleagues on the status of all outstanding documents or loan packages. Obtain necessary documentation to clear investor conditions and assure timely loan submissions. Internal auditing / Feedback sharing and suggests the action of improvement on regular basis. Publishing Productivity / Quality dashboard on daily / weekly / monthly basis.