Conduct internal investigations and data analysis to ensure compliance with corporate policies and regulatory requirements.Identify and mitigate potential risks, implementing preventive measures and making actionable recommendations.Enhance investigation efficiency, reduce fraudulent activities, and contribute to a safer marketplace.Collaborate with cross-functional teams, demonstrating strong analytical skills and attention to detail.

Responded to customer queries via phone, email, or chat, providing accurate information and solutions.Handled and resolved customer complaints and concerns, ensuring positive resolutions with empathy and efficiency.Processed orders, returns, and exchanges with high attention to detail.Collaborated with internal teams to resolve service issues and escalated concerns as necessary.Maintained comprehensive knowledge of company services, policies, and procedures to assist customers effectively.Gathered customer feedback to improve service quality and customer experience.

Identified and Prospected New Business Opportunities: Conducted market research to identify potential clients and new business opportunities, focusing on educational institutions and individual learners.Client Engagement and Relationship Management: Engaged with prospective clients through calls, emails, and meetings to understand their educational needs and present BYJU'S solutions effectively.Developed and Presented Proposals: Created and delivered customized proposals and presentations to address client requirements and showcase the value of BYJU'S products and services.Supported Sales Strategies: Collaborated with the sales team to develop and implement strategies for lead generation, customer acquisition, and market expansion.Achieved Sales Targets: Worked towards meeting and exceeding sales targets by converting leads into clients and driving revenue growth.Market Analysis and Reporting: Analyzed market trends and competitor activities to provide insights and recommendations for improving business development strategies.Customer Feedback and Improvement: Collected feedback from clients to refine product offerings and enhance customer satisfaction, contributing to the continuous improvement of BYJU'S services.