Rajesh Kumar M Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban District, Karnataka, India

Bengaluru Area, India

Chennai, Tamil Nadu, India

• Understanding the issue and provide categorization / prioritization for the incident and resolving the incidents/service requests within SLA.• Strong knowledge of UNIX commands, SQL *Plus and 24/7 production support.• Working closely with ticket management team and other teams to drive quality through all stages.• Responsible to follow the Incident Management process, Enterprise Incident problem report, change implementation, standard SLA.

Bangalore

• Providing the L3 support to the clients for the product 3DSecure, Payment Gateway, MPI and Mobile Application (Payzapp - HDFC, MCLIP - BOB and Payapt - IDBI)• Involving the Production build for 3DSecure banks.• Day to day handling of Issues via incident ticketing (JIRA) which has been raised by L2 Team.• Support 24X7 for all the operation activity which involves Log Analysis and build deployment.• Attending the PCCB Meeting prior to the deployment.

Chennai Area, India

 Monitoring the all types of prepaid, debit and credit card transactions and analyzing the reason for the declined transactions Experience in Application Monitoring, Transaction Monitoring, ATM monitoring, IVR monitoring & Front end monitoring Technical handling on process if any problem arises and providing the first level analysis depending upon the severity Basis. Experience in handling severity 1 outage. Liaising with the VISA, Master Card & AMEX Service Desk for reporting / resolving issues. Responsible for identifying any bugs occurring in the applications and reporting the same to concern team.

Bachelor Of Engineering - Be, Computer Science, A

C.Abdul Hakeem College Of Engineering And Technology, Biology, General

completed HSC(Maths) in the year 2007 at Hindu Higher Secondary School,Vaniyambadi which perceives 79.75%.