Build processes that meet our business objectives and ensure quality. Establish production KPI and conduct quality assessments. Maximize the efficiency of business procedures. Implement planning and scheduling through Gantt chart for new hard-core projects. Providing various analytical information where optimising cost control over the business.

Handled and created various kinds of challenging training reports in global level to meet the requirement of Stakeholder’s.

Responsible for end to end defining strategy, Data analysis, Mapping document, Design and development of MIS / Business reporting, Revenue and forecasting analysis, Adhoc high end presentations as per expectations of Top Management.

• Analyzing the Business requirement and loop hole of process and implementing the new ideas as per process requirement.• Responsible for preparation process flow chart and various leadership presentations where executed for top management and client.• Successfully evaluated the three years trend line forecasting analysis, attrition analysis and hour’s loss analysis for streamline the business.• Evaluated the cost cutting analysis like seating capacity, night shift confiscate and incentive payout for increase productivity and quality to improve their consistent efficiency. • Supports HR for validating payroll process and LOP reversals on every month and also populated data like productivity, quality and extra initiatives taken by leads as per team wise for nominating and presenting valuable highlights in R&R.• Developed, reviewed and implemented policies and procedures, such as training and customer operations standing operating procedures (SOP).

• Detailing and delegating the given bill of meterial. • Configuring the request as per the client requirement and providing the valuable quote price to the sales team.• Identifying effective ways to setup PMS(Performance Management System)• Conduct internal audit to keep the quality score.• Ensure Quality Assurance as per the target.

• Responsible for working with trade operations as role of advising the letter of credit.• Handled and monitoring various MIS reports for citi commercial cards business.• Responsible for checking KYC, workability and compliance quotes before process letter of credit for Trade operation.• Responsible for handling mail within process from both internal and external level.