• Providing support for end-to-end contract governance activities: A crucial component of project support is the analysis of operational, financial data for the end-to-end contract governance activity. This helps the organization to avoid quality issues, revenue leakages, and potential risks that could affect the organization.• Conduct Risk review boards with Stakeholders to drive continuous maintenance, risk mitigation, and risk contingency. Coordinate with Legal, Service Delivery, and other support teams to close gaps. Responsible for executing amendment, change orders, and documents as necessary Lias with Stakeholders to ensure a clear understanding of the value derived from the analysis and improvement areas. • Experienced process-oriented data analyst with expertise in interpreting and analyzing data to drive growth and reduce business, financial, and operational risks. Identify and implement efficient practices to support organizational growth, including project management, leveraging cross-functional expertise, and deploying innovative solutions.• Responsible for executing amendment, change orders, and documents as necessary Lias with Stakeholders to ensure a clear understanding of the value derived from the analysis and improvement areas. • Preparing and presenting Monthly Business Review (MBR) and Quarterly Business Review (QBR) to the organization.• Following up on Expiring Contracts for extension and renewal.• Contract abstraction and summarization of various Agreements.• Preparing reports for senior management and external regulatory bodies as appropriate.• Handle multiple verticals across Sutherland, including Technology, Banking & Financial Services, Insurance, Mortgage, Healthcare, Retail & Telecom etc., to the business across multiple geographic locations.• Involved in transmission of all the contract related reports into Power BI (Alerts, Dashboard, Summary etc.).

Roles and Responsibilities:• Created & Maintaining Site Scorecards for all Geo’s across Sutherland.• Maintaining Laser Focus Dashboard with nine Major Metrics, and few other Metrics.• Work with a team to provide end to end continuous quality improvement.• Consult and work with management in identifying process improvement opportunities.• Calculating & Preparing data for Site Ranking.• Preparing KPI attainment using Client KPI metrics details.• Develop an Overall plan/approach based on client scope and help manage/track progress.• Worked with MIS team to create centralized database and Reporting tool.• Interacted with BI team in fine Tuning SQL and creating web focus reports.• Experience working with MS Excel, Power BI & working knowledge of Tableau.• Experience developing reports using Report Builder 3.0 & SQL Server Reporting Services (SSRS).• Experience working with Microsoft SQL Server.• Identifies, automates and implements business process efficiencies.• Gathers input from various stakeholders to operationalize process changes.• Continued interest using SQL across various data sources and environments.Projects Done:• Created / Designed / Generated Site Scorecard using PBI & SQL Server.• Created / Designed KPI Tracker across all Geo’s. • Created / Designed / Generated Global KPI Attainment numbers (Country / Geo / Site / JC wise) using Table F source data in PBI & SQL Server.

Roles and Responsibilities:• Working with Global KYC management team to develop target operating model, covering people, process and technology• Managed team of 18 employees and assigned task for each employee based on their talents.• Clear understanding of risk management.• Perform Periodic KYC reviews on risk-based schedule.• Multi-task with ability to prioritize goals and still hit deadlines and expectations.• Manage KYC-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion.• Design and lead training programs so all team members are capable of succeeding in all tasks.

Roles and Responsibilities:• Handled team of 8 members comprising of Quality Auditors.• Conduct call monitoring/calibrations for quality control and ensuring that the quality and services parameters are met at program levels. Conducted joint monitoring session with SD team & QAs. • Conducted huddle sessions with teams handled to improve agent understanding of quality scoring parameters. Conducted brainstorming session on various topics.• Identify the process failures and call it out to FMEA managers proactively on time.

Roles and Responsibilities:• Coached New Hired Team on Product, Process and Tools.• Conduct call monitoring/calibrations for quality control and ensuring that the quality and services parameters are met at program levels. • Conducted huddle sessions with teams handled to improve agent understanding of quality scoring parameters. • Participated in the revenue generation process of the organization flow and highlighting the areas of improvement. Send (Periodic) reports to the client, as per client requirement.• Streamlining the policies and providing positive as well as negative feedback (if any) to the agents.

Roles and Responsibilities:• Provided technical support to Internet customers (Cable & Wireless).• Performed upgrades, installation of software and drivers and essential desktop troubleshooting. • Provided portable & desktop support over the phone and using remote assistance for problems, which can be addressed remotely.• Extensive problem-solving skills including peripherals, hardware and software• Spyware, adware, and virus removal• Troubleshooter on various products like Desktop, Laptops & Printers.

N.Rajaram & Company is one of the leading Industrial Pipeline Engineering Contractors in South India serving for more than 50 Years undertaking the following jobs. We have started our company under the name and style as M/s. N.RAJARAM & COMPANY for the installation of piping work in the year 1963, founded by Late MJF. LN. Dr. N. RAJARAM.