Rajesh Lawrence Email & Phone Number

Bengaluru, Karnataka, India

India

Worked with stakeholders and gathered business requirements through document analysis, interviews, workshops and workflow analysis; assessed risks associated with various solutions and prioritised to meet business demands. Collaborated with Enterprise Architecture Teams to identify solution interdependencies. Maintained strong business relationships and worked with leadership team to evolve strategy of e-Commerce Delivery Team. Monitored and resolved issues reported by the airline; evaluated impact of the issue and escalated issues to development. Acted as the lead interface between the airline, internal team or external team Managed efforts of company, airline customer, and third party vendors to ensure that an integrated solution is provided to meet the customer's need and within organizational expectations Delivered and led more than 15 airline e-Commerce product implementations across the EMEA/Asia Pacific region like Etihad Airways, Virgin Australia, Air Serbia, Philippine Airlines, Bangkok Airways, Cambodia Airlines, Vietnam Airlines and Aeroflot. Orchestrated web services support, data and analytics support, website design support, solution performance evaluations, reporting and customer training

Bengaluru Area, India

Analyzing current client organizational setup and suggesting/implementingRESX (Corporate online booking engine) for accomplishment of the businessgoals.Managing client expectation and meeting agreed timelines.Coordinating project with Client Services and/or client as required and actingas liaison for Client Service and Client for RESX (Corporate online bookingengine) solution.Developing relationships with target organizations, for businessdevelopment.Interfacing with institutional & corporate clients for suggesting the mostviable services & product range for cultivating business with them forsecuring repeat business.Managing activities pertaining to negotiating/finalization of deals for smoothexecution of sales.First point of contact client escalations with active involvement incoordinating or resolution of client request/issue.Ensuring work is prioritized according to client expectations.Evaluating client requests to determine project scope and design.Ensuring that all existing processes are accurately and effectivelydocumented and maintained.Work in conjunction with the Training department to develop relevantmaterials on new applications, processes and client implementations.Support efforts to introduce, implement and enforce new procedures andprocesses.