Rajesh M. Email and Phone Number

In this role, Rajesh has excelled again, delivering a complete re-vamp of all IT, creating an environment that is fit for purpose, centrally managed, highly resilient and easily able to deliver BAU service and simple growth. Supporting 19 shops and 1 warehouse from Head office. Even with the Covid19 pandemic the organisation was able to continue to work remotely without issue demonstrating true agile working for all staff, volunteers and multiple layers of foresight and resilience built in to the design.A truly experienced analyst with an excellent grasp of technology, Rajesh worked carefully to select suppliers and manufacturers to deliver a functional secure infrastructure to meet the organisations objectives within a very tight budget. His work was assessed by Crest as part of the cyber essentials program and Rajesh insured the organisation continued to be Cyber Essentials Plus certified whilst in post. Embracing the organisation and utilising all his experience, Rajesh worked diligently to understand and leverage all sector cost savings within the first six months of being in post, driving massive savings within the first 12 months. These saving have only grown over the years, replacing an aging telephone system, Rajesh slashed the capital spend allocated by over 50%, reduced monthly bills by 80%, total on going annual savings in excess of £10K.Rajesh is a person you want on your side, specialising in Public Sector organisation, contact him if you are interested in finding out what he could do for you, you won't be disappointed

Rajesh, clearly demonstrated his ability and transferable skills in this role. The role was a complete change to Rajesh’s familiar work, but the people management, budgeting, flair for business, IT knowledge and contract management skills were all put to good use.Working in a very busy practice, Rajesh had full responsibility for the business as usual work within the practice, arranging training, insurance, budget management, HR recruitment and management to making sure all legal requirements were meet. He also became familiar with all systems used in primary care, EMIS, ICE, Docman and many more and as expected, taking the lead on supporting these in house and championing them in the practice.The role enhanced Rajesh’s appreciation for GP Practice and primary care, It also allowed him to see first hand the impact of the decisions made by external IT and influence those as a senior user of the services.

Rajesh’s role predominately involved providing IT support and advice to all functions across the hospital. Advising the end user and the Service Delivery Manager along with my peers to deliver the highest levels of customer service to our users across the trust and out in the community. Rajesh, as all always, went above and beyond in this role, delivering more than could have been expected in the role. Working at a much higher level, he was tasked with coordinating, running, recruiting and allocating resources to projects for ICT and where necessary external suppliers or contractors. Insuring that there was adequate resource for BAU as well as project work, creating rota's and building in contingency to ensure timely and cost effect service delivery, something which I achieved even in the most difficult of circumstances.A very productive and valued member of the team, I was constantly sought for advice and guidance by superiors who were happy to take on board my ideas along with various tried and tested working practices that I had used to bring about economical and resource efficiency to the department. Working at the hospital allowed Rajesh to further put in to practice industry standards, particularly ITIL and Prince 2, its procedures and methods. Having a great deal of business experience, risk and potential impact assessment, strong management and technical abilities, he was also tasked to be the Change Manager and Priority one incident coordinator, approving changes that could impact the lives of patients and the trust reputation.

Another clear demonstration of Rajesh’s persistence, resilience and strategic thinking. Rajesh clearly demonstrated in this role, he is still able to hold his own in a very technical role, rapidly gaining the admiration of his peers. In this role, Rajesh predominately provided IT support and advice to all functions across the hospital, supporting the end user either face to face or via the telephone on all hospital systems including Lorenzo. In this role, he rapidly become a very productive and valued member of the team, imparting both my excellent technical skills, knowledge and organizational ability to improve overall productivity and efficiency.His excellent interpersonal skills were shown by how quickly the team, his managers and the staff became accustomed to him, relying on him to deliver. They were able to speak to him for help, guidance and advice without concern, knowing he had the experience and knowledge to assist not just technically, but managerially and will provide informed answers and solutions.In this role, Rajesh also worked closely with the project team and assisted with projects currently underway as well as some purely under the control of ICT. He assisted with the role out of Windows 7 and Winscribe, constantly driving efficiencies in processes.

In this role, Rajesh was responsible for all IT, infrastructure, Servers and Storage, Anti-Virus Software, Child Protection Software, Licences and IT budgets along with all Audio Visual within the academy, as well as I highly technical role, Rajesh was responsible for the transformation of IT within the academy. His legacy in the organisation continues and the work carried out is still delivering reliable IT services.Rajesh inherited a poorly configured, unplanned, disorganised environment with stock piles of redundant kit. Working closely with selected suppliers, negotiating contracts and leveraging all the many years of IT Experience and Supplier relationships, Rajesh was able to transform this into a fit for purpose solution within 12 months on a shoe string budget.

One of the most challenge but rewarding roles in Rajesh’s career, what he considers to be his pinnacle. Rajesh carried out a major transformation of ICT, quickly completing a full re-structure of the department with the emphasis strongly on providing excellent customer services and value for money.He established baseline requirements to drive the college ICT forward to realise their ambition. This required substantial investment in to an aging infrastructure for which he obtained buy in at the highest levels.Working to a tight budget (£1M), Rajesh established excellent relationships with manufacturers such as CISCO, HP, Microsoft, Stone Computers and SoftCat; using his strong skills he negotiated unprecedented discounts, saving the college hundreds of thousands of pounds. Rajesh working with all department heads to understand their IT requirements, an approach staff where unfamiliar with and initially suspicious of, he attained positive engagement and was championed as the savour of IT.Rajesh, also worked extremely hard to improve communications within the team and beyond, giving regular presentations, sending out regular email updates, using the intranet and holding surgeries across the campuses to gauge and understand our customer. In the Role, Rajesh setup a substantial programme of works that saw a massive transformation in the reliability, scalability and performance of the college’s ICT network. Projects involving, the installation and setup of a new multi-site resilient Storage Area Network (SAN), new servers, new Active Directory and virtualisation environment. The implementation of a new core infrastructure setup in a resilient triangle removing a single point of failure and improving performance. The strategies Rajesh developed, delivered improved, efficient support services, with highly reliable communication and IT technology as per his intention. The college continues to build and utilise the strong foundations he instigated.

Rajesh’s most senior management role at BCU was the culmination of years of dedication and tenacity, seeking continuously to improve his technical, managerial and leadership skills. He recruited and established one of the largest and most successful teams within the ICT department with an annual ICT budget circa £2M. His team consisted of 40 distributed staff, providing 1st and 2nd line support to over 2500 staff and 25000 FTE students. The team focused on customer services, 1st and 2nd line support as well as keeping accurate inventory records, arranging and purchasing licences, imaging computers, maintenance of classroom equipment, printers and supporting all manner of other peripherals.In this role, he worked very closely with the Director to create the strategies and operational plans for the department targeted to underpin the delivery of the university mission, representing the Director at meetings and external events as needed.He was also involved in several projects, to help deliver technology required for Staff and Students to carry out their work. This was a sector that Rajesh grew up in and was very comfortable in, he was engaged in UCSIS committees and worked to bring best practice not only to BCU but the wider community. A role Rajesh very much enjoyed and exceled at.

In this role I was commissioned to bring together all IT departments across the university to form a centralised ICT department. The project spanned 12 months and delivered savings of £4M. Throughout the project I worked closely with HR, Finance, Deans and Directors of departments, preparing detailed reports and arranging the transfer of Staff, Assets and budgets.During the project I also worked closely with the Director of ICT to devise and deliver the new ICT structure for the university.

In this role, I ran a team providing support to the professional services departments of the university. I worked closely with the service desk and all other network teams to insure calls where rapidly and efficiently dealt with.I also was the lead technical architect in the deployment and maintenance of the university emails systems and anti-virus software.

Created and ran my own small company retailing computer parts and accessories from a low cost base returning excellent profits and turning over nearly £50k PA trading only one day a week.

Working as part of the team supporting end users at their desktops. Building installing and maintaining Windows 95/98 and associated programs. Working to strict SLA's and attaining ISO accreditation. Supporting Tech team in deploying new infrastructure.

Working as part of the team developing and maintaining the CRM systems. I wrote the program that transitioned the entire database phone numbers when BT changed the prefix to include the '1' in all numbers. This was my industrial placement whilst at Staffordshire University.

Known as Raj, I worked at Dixons 166 Walsall selling electronics to everyone.