• Procurement research analyst for both Direct and Indirect Categories across these industries for Fortune-500 clients: Pharmaceutical, Food and Beverage, Oil and Gas, Retail, CPG, Banking• Indirect categories include Facilities Management, Transportation and Freight, Commercial Real Estate, HR Services, Emerging IT services, Professional services, MRO, Marketing services• Direct categories include engineering and construction materials, Industrial Manufacturing, and Packaging (Paper, Flexible)• Areas of focus: Spend analysis, Sourcing and Procurement Strategy, Market Analysis, Cost Benchmarking, Supplier Identification (including RFI), Category Best Practices, Negotiation levers, SLA’s and KPI’s, Financial Risk Assessment• Customized research using both primary and secondary methods• Delivered 20+ reports with perfect feedback score across three quarters

• Head of customer success and operations for dual SaaS product teams (Beroe LiVE – internal team and Beroe KYS – outsourced to BPO with 6 members)• Conducted detailed product demonstrations for global clients (videoconference/webinar/onsite) - For 2000+ users from more than 30 companies• Business Development: Maximized profits by upselling additional products and generated twice the sales pipeline target for cross selling leads. Identified and grew contacts within existing clients at all levels• 4+ years experience in managing four to nine enterprise level customers• Designed SOP’s, KPI’s and ensured customer issues/escalations are being addressed within defined SLAs• End-to-End customer life cycle management for Know Your Supplier (KYS) compliance project with key objective to maximize revenue• Worked directly with internal stakeholders like marketing, sales, engagement managers and analytics teams to close prospective leads [15x5 days support with 15 minutes response time on 90% incoming leads, queries]• Experienced in working with tools like JIRA, Chargebee and SendGrid• Hired, developed team members (Eight) with emphasis on developing their customer success fundamentals and market research skills [Zero attrition till date]• To allocate and resolve E-mail queries within one business day [98.92% queries closed within one business day]

• Product Development: Coordinated with internal teams to create proof of concept, A/B testing, Agile delivery and handled technical objections during product evaluation by customers• Hired and led a team of 5 procurement research analysts in building syndicate procurement research reports across multiple categories (Services)• Delivered category intelligence reports with key focus on overall quality and timelines

Procurement focused syndicate and customized research for Fortune-500 clients in indirect spend areas of Engineering and construction, facilities management, cash logistics and Oil & Gas[Delivered 50+ reports within deadline and average feedback score of 8.85/10]• Market intelligence, spend analysis, tail spend optimization, forecasting, supplier shortlisting, supplier risk analysis, Category benchmarking, RFI/RFP analysis for clients• Gather data from primary and secondary sources, conduct multi-level research, and make actionable recommendations to drive strategic procurement across categories• Deriving KPI’s, industry best practices, cost and pricing analysis, supplier selection criteria, SWOT analysis to facilitate decision making in supplier selection• Part of Centre of Excellence (CoE) team – Designed “supplier rationalization tool”

Quality Control Engineer and Procurement coordinator in Hydrocarbons & Construction of pipelines Division(HCP).• Senior QC Engineer for two On-site Oil and Gas Projects• Identifying and evaluating vendors for quality and pricing• Consulting and coordinating on key purchasing decisions

Quality Control Engineer