Rajesh Mohan Email and Phone Number

• As program manager and solution architect responsible for 10+ direct customer deliverables within the DU for various clients with nearly 62 ServiceNow resources reporting on the same.• Technical implementations & review of various modules in ServiceNow for migrating and onboarding 130+ customers into MSP ServiceNow instance ranging between $1M - $8M• Derived the MSP platform standards and data policies as per global standards assimilating various customers.• As a senior technical architect responsible for overall MSP architectural design from stability and performance standpoint. • Defined project charter and technical capabilities for various ServiceNow implementations• Member of design authority board(DAB) to cabinet various 3rd party integration within MSP.• Outlined few RFPs and involved in various client demo for project biding.• Implemented changes using automation and innovations for several clients resulting in vast capital savings

• As an IS capabilities Lead and the Delivery manager, was responsible for the team deliverables for 5 streams of projects.• ITOM - Discovery implementation for a complex and huge framework like CIO Accenture was one of a challenging deliverable which is successfully Live.• Niche modules as Agent Intelligence and Agent workspace implementation done.• Strategic planning with the ability to define the problem/issue, market research the opportunities and create winning business solutions and roadmaps for the ServiceNow tower.• Identify and automate IT, business processes for CIO teams• Built various as-a-service offerings around ServiceNow technology• Responsible for creating diverse operating models tenable seamless and quality delivery of - ServiceNow programs to clients.• Provide Technical guidance for the SA/TA team and mentoring for delivery teams• Accountable for coaching and promote innovation and team building handling around 200+ staffs.• Deliver business results through technology, processes, people, partners

Resolved queries from users and contributed to issue management with the hosting companyEstablished a Change Advisory Board and related processes for the tool across AvivaDeveloped and managed an ongoing programme of tool configuration and development to meet the needs of a maturing organisationWorked with responsible teams to roll out training and processes to impacted teams and to identify and embed best practice. Produced and maintained relevant User Guides.Published communications to the user community with regards to tool performance, availability and system changes. Implemented and maintained User Administration processes in line with security policies and with attention to audit requirements. 100% of user administration requests actioned within SLAProduced weekly Exec level reports on change projects and CARDI and adhoc portfolio reports as required.

UBS is our Major client which consists of many technology setup for its major banking projects. These technologies use HP PPM and ServiceNow for its deployment and migration release. So we developed several object types and packages for these migrations. Also special commands and UNIX command were extensively used through out the deployment flow. We ensured that the tickets raised on is taken care and fixed accordingly. I was also responsible for configuring workflow and changes in request types and their header types. And was direct point of contact of requirement from client. Integration between ServiceNow and PPM were carried out successfully.Responsible for: Implementation and release Configuring Object types and packages.Team leading through out the project Developing workflows and request types Created various Portlet for dashboard Contributed major part during Upgrade from 6.0 to 7.5 Creating Work order and meeting the accurate release time with ITCM Handling Clients call and maintain a healthy relation ship with client

Enhancement of Workflows, session and mapplets Configuring Cognos report and supporting the same Creating Work order and meeting the accurate release time Handling Clients call and maintain a healthy relation ship with client