Rajesh More Email and Phone Number

Responsible for IT operations at Mumbai Head Office, 5 Branch offices and 2 Plant location of Liquefied natural gas (LNG) regasification.  Responsible for LAN, WAN & WLAN and VOIP / Telecom services across all locations of the organization. Responsible for SAP - ERP Business Software Integration Mumbai HO & Branch Location for multiple business processes. Managing IT Infrastructure and IT projects for Group companies all locations. Organizing IT setup at all locations with dedicated IT Resources. Managing the developments, deployment, monitoring, maintenance, upgrade, and support of Information Technology Infrastructure. Analyse existing operations and make recommendations for the improvement and growth of the IT infrastructure. Develop business case justifications and cost benefit analyses for IT spending and initiatives. Recommend purchase of equipment and supplies in order to meet communication and data center requirements of the business unit. Manage service deliverables of the outsourced infrastructure vendor for business unit. Enforcing strict IT security policy and discipline across all locations of the organization. Responsible for providing effective technical support & researching technical solutions as well as Responsible for determining software & hardware resolutions Day to day problem resolution for desktop, laptop, printers, photocopiers, scanners, etc. with the help of IT helpdesk Team Preparing and maintain inventory of hired equipment and services and maintaining track record of asset allocation.  Administer all IT helpdesk activities and improving support level with SLA maintenance Maintaining Video Conferencing setups in Head office for optimum operations Responsible for Server and Storage Management (Active Directory, DNS, DHCP, Group Policies etc.) antivirus servers & updates on a daily basis Responsible for Application Support.

 Responsible for IT operations at Mumbai Head Office and Nanded Factory Plant location.  Responsible for Microsoft Dynamics AX 2012 - ERP Business Software Integration @ Factory location Managing & Maintaining LAN & WAN Infrastructure with redundant architecture for Mumbai HO & Nanded Factory locations. Taking Care of Server Virtualization with Hyper-V & VMware. Including IBM storage infra. Round robin & redundant backup architecture for both locations.  Backup of VM Servers with the help of CA Arcserve UDP. Cisco LAN Network monitoring & troubleshooting  50+ CCTV Surveillance camera’s deployment in plant  Smart I Access controls & door controls integration with HRMS application.

 Responsible for managing the day-to-day IT Operations seamlessly and providing high availability of IT infrastructure and services. Responsible for managing Systems, Global Service Desk, IT Commercial and Outsourced engineers.  Currently handling Global Service Desk team for supporting India and Overseas locations. Project Management – implement Help desk service improvement initiatives in coordination with the relevant IT functional and site managers. Successfully completed Washing machine Factory IT Infrastructure design & Implementation with SAP integration.  was working on Cooking appliances Factory IT Infrastructure design & Implementation was working on Refrigerator R&D Center IT Infrastructure design & Implementation Responsible for customer satisfaction for the IT support and services. Responsible for managing over 600 plus Desktops, Laptops and Servers. Liaise with the Information Security team for implementing any Information Security initiatives within the department Facilitate the Audit process within the team in terms of identification of root cause of audit findings, determine and implement appropriate corrective & Preventive actions based on the audit findings. Ensuring the team is updating all the relevant records and also any change in the process has to be documented and approved. Managing IT budget within approved limits.  Responsible for conducting regular meetings with the Department heads to ensure that the team co-ordinates effectively, problems are identified and timely action is taken to avoid service failures or escalations. Mentor team development, ensure succession planning for key positions and provide hands on leadership. Report on location’s performance metrics on a regular basis; collaborate with global functional leaders to define actions plans to address gaps

Responsible for managing the day-to-day IT Operations seamlessly and providing high availability of IT infrastructure and services.Responsible for managing Systems, Global Service Desk, IT Commercial and Outsourced engineers. Currently handling Global Service Desk team for supporting India and Overseas locations.Project Management – implement Help desk service improvement initiatives in coordination with the relevant IT functional and site managers. Responsible for customer satisfaction for the IT support and services. Responsible for managing over 600 plus Desktops, Laptops and Servers. Liaise with the Information Security team for implementing any Information Security initiatives within the department Facilitate the Audit process within the team in terms of identification of root cause of audit findings, determine and implement appropriate corrective & Preventive actions based on the audit findings. Ensuring the team is updating all the relevant records and also any change in the process has to be documented and approved. Managing IT budget within approved limits.  Responsible for conducting regular meetings with the Department heads to ensure that the team co-ordinates effectively, problems are identified and timely action is taken to avoid service failures or escalations. Mentor team development, ensure succession planning for key positions and provide hands on leadership. Report on location’s performance metrics on a regular basis; collaborate with global functional leaders to define actions plans to address gaps Effectively managing communication with the vendor and ensuring that the deliverables are complete including implementation, Training, Documentation etc. Ensure pro-active and timely provisioning which is consistent and spares are kept in stock for swift turnaround times. Performing business analysis for ascertaining client’s techno-functional requirements. Finalizing bill of materials (BOM) with respective domain owners.