Regarded as seasoned and a multifaceted professional, I present myself as a qualified professional with an extensive background in providing leadership to various teams across ITES/KPO/BPO sector. With over two decades of experience, I have a track record of working with various reputed brand which has carved me into progressive yet mature leader, I have also acquired expertise in handling the gamut of activities spanning across customer satisfaction, team-building and strategic insight, poised for next-level success--SKILL SET—Foster a change-friendly environment, resulting in improved collaboration and transparency across Business & Support Functions Implementation of Six Sigma methods to improve operations and quality; resourceful strategist engaged in ongoing C-level advisory roles in driving annual planning and initiatives Manage Operations Team in various LOBs and Currently managing a team of Prudential Pensions Product, with 128 associates, 12 process leads and 6 team lead--MAJOR ACCOMPLISHMENTS-- Successfully delivered Green Belt project on shift adherence based on swipe in details, which resulted in release of 4 work desks to another project; average cost of an occupied desk for the project was USD 10000 and thus achieved a cost saving of USD 40K Led the Letter Automation Project, which resulted in reduction of team size by 1/4th Achieved 2 Special Service Delivery awards (one from TCS and other from the client)after moving a process from previous company to TCS, work stack was recovered in 4 weeksAs an individual, I am a self-starter with excellent prospecting, relationship building, and presentation skills across a diverse clientele. I am a results-driven professional with a globally immersive experience across multiple cultures and working environments and am comfortable working in a fast-paced and dynamic environment. Furthermore, I also possess excellent verbal/written communications and problem-solving skills; the ability to multi-task prioritizes and manages time effectively in a deadline-driven environment.To know more about me or my work, please drop me a line at rajmm291@gmail.com