Heading SHAHN - Truck On-Demand, a cutting-edge On-Demand Trucking platform. Our mobile application connects businesses and individuals with reliable and efficient trucking services, revolutionizing the trucking industry.The mission at SHAHN Truck On-Demand is to redefine the trucking industry by providing seamless and cost-effective solutions. We are committed to delivering unmatched customer experiences, empowering our customers to thrive in the evolving marketTasked with setting up SHAHN Truck On-Demand, from ideation to delivering operational excellence• Designed and created an innovative software platform facilitating 'On-demand Trucking' in the UAE• Secured strategic partnerships with leading service providers, building a world class on-demand delivery platform• Conceived and created the delivery infrastructure • Developed and executed robust marketing and sales strategies, resulting in a significant increase in user acquisition and market penetration• Built a high-performing team and fostered a collaborative environment to ensure delivery of exceptional service to the customers• Streamlined service offerings and expanding nationwide• Championed innovation in the transportation sector, implementing advanced technologies to enhance the efficiency and transparency of our platform

Center Manager and Operations Lead for Global Customer Support. Leading a group of Sr. Directors/Directors to run the India, Romania and China Global Centers, with over 4000 employees spread across these locations.

Heading the Customer Services Business Operations team in India. The team focuses on Backend Business Processes & Platforms across various support business lines (Premier Support, On Demand, Advanced Customer Services). Worked on setting up an entirely new business operations team catering to the demands of the growing CS organization. Interacting with global and divisional teams to identify processes, standardize and transition the processes to India based Business Ops teams. Worked along with Global teams and playing key role in integration of new/acquired businesses.

Worked for a period of over four years with the global and divisional teams to build, grow and mentor India Operations organization. During this tenure the organization grew multi-fold. Played a key role in building and stabilizing OU's operations presence in India, including implementing programs with Recruiting, HR and other support teams to create a framework for future growth and excellence in service delivery. Joined OU to build the India Business Operations team to support of the divisions. Overtime, role evolved to support additional organizations as they have grown, including functions of Global Systems Operations, Divisional Demand Generation, Global Business Operations and Divisional Call Center Operations.

Heading the Business Operations team at Bangalore. The team focuses on backend Business Processes & Platforms to support sales of Oracle University across regions (APAC, EMEA & Americas).

Designation: Head - Service OperationsDescription: Heading the Service Delivery of a premier Business Process Outsourcing (BPO) organization in India, focusing on employer and financial services (One of the fastest growing employer services BPO in India with an impressive list of Multinational and Indian Clients). Part of the Senior Management team reporting to the Executive Director.

Description: Head of Business for the Asia Pacific region, reporting to the COO. Dharma Systems Pvt Ltd is the subsidiary of Dharma Systems Inc, USA, an ISP and a leading provider of SQL and Application Integration technologies.12/1997 to 5/2000 - Dharma Systems Pvt. Ltd.Designation: Business Manager - Projects & Consulting DivisionDescription: Business Head of Projects and Consulting Division, Reporting to the COOFrom 11/1996 to 9/1997 - Dharma Systems Pvt. Ltd.Designation: Manager - Human Resource DevelopmentDescription: Department Head of Human Resources group, reporting to the COO