Working as a Customer IT support Analyst to providing business user’s support, training and guidance with StarTrack Lodgement platforms from creating shipping labels, calculating freight costs and setting up freight tracking reports. Ensuring that data feed and receiver consignment files from customers are received to ensure smooth reliability on the national distribution network and StarTrack sorting facilities.Key Duties:• Providing First level contact and convey resolutions to customer issues• Escalate unresolved queries to the next level of support• Ensuring customers can correctly print labels and validating label specifications • Provide support to internal customers using various applications. E.g. TEAM, SAP ELMS, SAP ERP, Sales Logix, PeopleSoft, Centralized Pickup System, SQL Database Diagnosing error codes and escalating and providing workarounds accordingly.• Provide basic level of office 365 support and administration including end user license assignment.• Assisting Service Desk Team in researching and documenting knowledge base• Knowledge of commonly-used concepts, practices and procedures for end user technical support.• Completing administration responsibilities on time.

National Broadband Network (NBN): Worked as a Technical Support Engineer with Wipro to deliver services to NBN Co. The role provides the primary point of contact for NBN Co.’s end users in relation to technology support at different NBN sites.Key Duties:• Provided Technical support to NBN Co internal staffs via phone, email and face to face.• Resolve issues related to Windows, network connectivity, as well as problem associated with software and hardware.• Log and update tickets within the BMC Remedy 8.1 logging system.• Performed level 1 domain admin activities in Microsoft Active Directory• Ad-hoc duties as requested by the support desk team leader• Assistance with delivery of equipment and software into the client’s locations in support of field services requirements.• Install and maintenance local printers, setup network printers.• Implementation of projects associated with providing improvements or change within the client’s environment such as Asset Inventory management, Asset relocation.

Windows 8.1 Migration Project for Western Sydney Local Health District – Cumberland Hospital: Worked as WSLHD Desktop rollout in Migration project from XP to Windows 8.1 for WSLHD- Cumberland Hospital and Nepean Blue Mountains Local District- Nepean Hospital.Key Duties:• Software Backup of Desktop Computers• Install new images/operating systems on computers.• Restore backup data to computers.• Connect computers to a network and set up peripherals.• Provide professional technical support and advice to users.• Additional duties as communicated from time to time.

Micro Online is IT Service Company designed and committed to provide IT support to growing IT businesses according to their business processes and needs within the budget. Key Duties:• Providing first level system/application support to Internal and external Clients via phone and email• Ability to convey technical solutions in a clear and concise manner.• Managed Microsoft Windows Domain [AD, DNS, DHCP, Group Policy, WSUS]• Troubleshooting problems with Internet connection and LAN connectivity• Installing and configuring computer hardware systems and IT software.• Carrying out routine maintenance to prevent system faults such as Virus, Spyware removal, Crash & Tune- ups, Hardware Upgrade, Device setup etc.• Perform daily back-ups of local servers, data recovery.• Carrying all the internal projects include deployment, testing, upgrades related to Microsoft and Cisco technology• Producing documentation and reports to a high standard.

GroupM is the largest media investment company in the Australia with an IT division focused on maintaining an IT infrastructure of the agencies such as MEC, Mindshare, Maxus and Mediacom.Key Duties:• Resolve issues related to Windows, network connectivity, as well as problem associated with software and hardware errors.• Provided Technical support to internal staffs (around 800 Peoples) via phone and email.• Performed level 1 domain admin activities in Microsoft Active Directory• Install software applications, hardware peripherals and devices, update software and hardware drivers as needed.• Install and maintenance local printers, setup network printers.• Performed Migration of Lenovo system from XP to Window 7• Ad-hoc duties as requested by the Support Desk Team leaders