• 20+ years of experience in leading and managing IT Infrastructure including Messaging, Active Directory, Windows, Unix and Cloud.•Manage resources globally supporting IT infrastructure.•Hiring and on boarding of resources with respect to client need & based on solution model.•Develop performing team to deliver client needs effectively with agility•Establish and maintain relevant KPIs and feedback systems to monitor the operation of the department.Develop and present KPI dashboards to management on team deliverable•Review performance data that includes operational delivery, activity reports and tools to monitor and measure team productivity, goal achievement, and overall effectiveness.• Work with other teams to improve customer satisfaction and meet defined SLA.• Drive/participate and coordinate crisis management and audit readiness.• Creating a positive environment through leadership, coaching, mentoring etc.Develop technical talent and leadership in the team.• Encouraging innovations and best practices.• Focus on personal and professional development of team members.• Adhere to ITIL process for incident, service, change and problem management process.• Implement and support infrastructure related to Exchange 2013/2010 from all aspects including certificate implementation, Exchange co-existence, windows servers, Exchange storage and data/user migration.• Level 3 escalation for complex messaging related issues (multiple forest/domains, multiple Exchange/DAGs global implementation)• Support over 200+ Exchange servers, involved in server build, break/fix, root cause analysis etc.• Implement and support SCOM 2007 monitoring system for Messaging and Active Directory environments.• Manage new company acquisition or divestiture, develop and streamline the process from Messaging standpoint.• Write Powershell/VB scripts for automation.• Work with vendors like primarily Microsoft and as when required with 3rd party tools for integration and solution design.