Reporting to Regional HeadResponsible for the entire CRM operation.Collections, documentations, registrations, possesseion, team handling, customer handing, MIS reports, Escalations etc.

• Reporting to Sr. Manager, MD & Chairman.• Manager for the CRM department having 6 members.• Responsible for taking care of the pre launch projects.• Maintaining & Providing MIS report for collections, agreements to MD & Chairman on daily, weekly, & monthly. • Responsible for setting CRM process and work flow.• Ensuring the agreements executed in time for the revenue recognition.• Taking care of the team to provide the better CRM support to the customers.• Taking… Show more • Reporting to Sr. Manager, MD & Chairman.• Manager for the CRM department having 6 members.• Responsible for taking care of the pre launch projects.• Maintaining & Providing MIS report for collections, agreements to MD & Chairman on daily, weekly, & monthly. • Responsible for setting CRM process and work flow.• Ensuring the agreements executed in time for the revenue recognition.• Taking care of the team to provide the better CRM support to the customers.• Taking care of collections from Customers and Bankers.• Single point contact for getting the bank project approval.• Active participation in the new project launch.• Handling all the CRM activity with the guidance of management. • Coordination with sales, finance, legal and technical team.• Responsible solely for getting the project approval from various banks.• Troubleshoot in collections from Customers and Bankers.• Providing complete support to the project handling team to execute their day to day activity.• Taking lead in the new project launch for CRM activities. Show less

• Reporting to Senior VP – CRM• Team Leader for the team consisting 7 members• Taking care of collections, ensuring the agreements executed in time for the revenue recognition.• Maintaining & Providing MIS report on collections, agreements to VP on daily, Weekly, & monthly. • Taking care of the team to provide the better CRM support to the customers• Active participation in the new project launch• Handling Possession and Registration of apartments.• Handling referral… Show more • Reporting to Senior VP – CRM• Team Leader for the team consisting 7 members• Taking care of collections, ensuring the agreements executed in time for the revenue recognition.• Maintaining & Providing MIS report on collections, agreements to VP on daily, Weekly, & monthly. • Taking care of the team to provide the better CRM support to the customers• Active participation in the new project launch• Handling Possession and Registration of apartments.• Handling referral scheme and ensure the payouts are released in time.• Assisting other regions on CRM activity• Inter department co ordination.• Handling transfer of apartments and ensure the complete process is completed.• Assisting Dubai office for the issues and clarifications.• Fixing the registration dates and coordinating with Legal for the documentation.• Coordination with sales, finance, legal and technical team Show less

•Handling project individually and single point contact for all the customers.•Providing MIS report on collection, Cancellation, New booking.•Responsible for Customer and Sales Team Interaction, Site Engineers, Interiors, & Modification Department to get the work completed for the flats before handing over.•Responsible for maintaining customer files with all the related correspondence•Issuing bank documents for Loan purpose.•Reporting on Daily and monthly basis, Collecting payments and… Show more •Handling project individually and single point contact for all the customers.•Providing MIS report on collection, Cancellation, New booking.•Responsible for Customer and Sales Team Interaction, Site Engineers, Interiors, & Modification Department to get the work completed for the flats before handing over.•Responsible for maintaining customer files with all the related correspondence•Issuing bank documents for Loan purpose.•Reporting on Daily and monthly basis, Collecting payments and issuing receipts to the customers.•Visiting site to update on the construction progress.•Interacting with Head office / management for resolving the queries and legal issues.•Responsible in providing monthly collection statement & Sending Email to the defaulter customers on payment reminders. •Focus on the proper communications to the customers.•Updating the customers with the latest update and progress to the customers and provide support in resolving queries and issues. •Escalation procedure to be followed and maintain proper documentation for the correspondence.•Emails / Phone Calls or any other communication from the customer to be responded promptly.•Participate in meetings as required. Drafting letters, Answering customer query, providing feedback on collection.•Responsible for sending the monthly demand letters to the bank and to the customers.•Responsible for collection of payments and issuing receipts. •Coordinating with the legal department to get the documents to get the project approvals from bank Responsible for taking care of the collection of one of its mall and facilitating in running the mall.•Responsible for coordinating with the bank executives for reaching the documents on time to the bank to ensure the timely payment.•Providing support in rescheduling, issuing letters for car park allotment, ST and VAT letter if needed Etc and updating the records as and when required.•Interacting with the accounts department to get the clearances for the franking agreements. Show less

• Reporting to GM.• Providing MIS report on collection.• Responsible for Customer and Sales Team Interaction, Site Engineers, Interiors, & Modification Department. • Giving Possession, Issuing bank documents for Loan purpose.• Reporting on Daily and monthly basis, Collecting payments and issuing receipts to the customers.• Responsible for maintaining customer files with all the related correspondence. • Responsible for coordinating with the Site Engineers, Modification… Show more • Reporting to GM.• Providing MIS report on collection.• Responsible for Customer and Sales Team Interaction, Site Engineers, Interiors, & Modification Department. • Giving Possession, Issuing bank documents for Loan purpose.• Reporting on Daily and monthly basis, Collecting payments and issuing receipts to the customers.• Responsible for maintaining customer files with all the related correspondence. • Responsible for coordinating with the Site Engineers, Modification Department to get the work done for the flats before giving Possession.• Other possession formalities to be followed.• Responsible in providing monthly collection statement & Sending Email to the defaulter customers on payment reminders. • Provide support in resolving queries and issues. • Escalation procedure to be followed and maintain proper documentation for the correspondence.• Emails / Phone Calls or any other communication from the customer to be responded promptly.• Participate in meetings as required. Drafting letters, Answering customer query, providing feedback on collection.• Handling registration documents to be handed over to the bank and to the customers.• Responsible for sending the monthly demand letters to the bank and to the customers.• Responsible for collection of payments and issuing receipts, also • Responsible for issuing legal documents to the customers in order to giving possession of the flats.• Responsible for taking care of the collection of one commercial (mall) and facilitating in running the mall.• Responsible for coordinating with the executives for reaching the documents on time to the bank.• Providing support in rescheduling, issuing letters for car park allotment, ST and VAT letter if needed Etc. Show less

• Responsible for delivering the following services: • Maintenance & Performing various office Management work, Attending Management Co-Ordination Meetings, • Monitoring of Quarterly internal Audit reports of office,• Maintaining Over all Staff Records, Attendance, Leave Records,• Maintenance of all correspondence, Confidential Files,• Establishing filing system, Maintaining stationary & purchase Dept• Exercise judgment in solving problems & performing the other duties… Show more • Responsible for delivering the following services: • Maintenance & Performing various office Management work, Attending Management Co-Ordination Meetings, • Monitoring of Quarterly internal Audit reports of office,• Maintaining Over all Staff Records, Attendance, Leave Records,• Maintenance of all correspondence, Confidential Files,• Establishing filing system, Maintaining stationary & purchase Dept• Exercise judgment in solving problems & performing the other duties as many arise from time to time, • Arranging for air tickets based on the requirement, regular follow up action and also reservations for hotel accommodation.• Opening & Categorizing mails, Downloading tenders,• Continuous Follow up until orders reaches the customer correctly and safely.• Maintaining Petty cash. Show less