 Initiating project kickoff meetings with customer’s post order booking. Developing project plan and sign off on the project charter. During implementation, carrying out end to end coordination with Sales, customers, networks, system vendors and operations for the deliverance of Data and point to point link Internet Service, Provider Resource planning and managing with Field Engineers. Handling big Clients like Tata Communication , PGCIL , Tikona , TTL & Airtel  Post-project delivery, handholding with customers till complete project/solution roll out with operations for support. Handling customer complaints, Pre and post-installation. Post-project delivery, handholding with customers till complete project/solution roll out with operations for support. Handling customer complaints, Pre and post-installation. Submitting field technical complaints, analysis and MIS reports  Identifying performance bottlenecks and taking adequate measures to rectify faults on technical level also. Working as National Program manager and managing projects of corporate customers at PAN India level. Excellent team player, thereby ensuring prompt delivery towards various Data,  Sending updates to the customer on daily basis on project implementation part. Data and point to point link Internet Service, Provider

 Circuit Provisioning of E1`S, LL for the customer as per requirement Co-ordinate with various departments including vendor with respect to network optimization and expansion. Interaction with other departments like sales, customer service and Transmission  Responsible for handling corporate customers of the organization Making daily schedule as per the priority Coordination with different service providers like AT&T, BT Global, Sify, Tikona, Bharti Airtel, TCL, Netmagic, Idea, & Reliance for installation  Planning & execution of Installation activities Dealing with Access Management – Onnet & Offnet, 3rd party carriers etc Software: Metasolv, ViZnet, SFDC Etc

 Initiating project kickoff meetings with customer’s post order booking. Developing a project plan and sign off on the project charter. During implementation, carrying out end to end coordination with Sales, customers, networks, system vendors and operations for the deliverance of Data and Voice & MPLS links. Resource planning and managing with Field Engineers. Handling big MPLS Project like TJSB, Thane district bank, Saraswat Bank & MSETCL project on PAN India Level. Post-project delivery, handholding with customers till complete project/solution roll out with operations for support. Handling customer complaints, Pre and post-installation. Submitting field technical complaints, analysis and MIS reports  Identifying performance bottlenecks and taking adequate measures to rectify faults on a technical level also. Working as National Program manager and managing projects of corporate customers at PAN India level. Excellent team player, thereby ensuring prompt delivery towards various Data, Voice & MPLS links. Sending updates to the customer on daily basis on project implementation part.

 Initiating project kickoff meetings with customers post order booking Developing a project plan and sign off on the project charter During implementation, carrying out end to end coordination with Sales, customers, networks, system vendors and operations for the deliverance of Data and Voice links. Resource planning and managing Field Engineers. Post-project delivery, handholding with customers till complete project/solution roll out with operations for support Handling customer complaints, Pre and post-installation. Submitting field technical complaints, analysis and MIS reports Identifying performance bottlenecks and taking adequate measures to rectify faults Working as National Program manager and managing projects of corporate customers at PAN India level. Excellent team player, thereby ensuring prompt delivery towards various Data and Voice links. Sending updates to the customer weekly to update him with the Project implementation

 Troubleshoot the problems faced by Customers for the LL, PRI & ILL links going thro’ SDH equipment of different vendors as ECI, TEJAS, etc. To Coordinate with Customers directly for troubleshooting for last mile and local connectivity at the customer site. To continuously check for the alarms in the media with the help of the NMS and take prior steps for the minimum outage in the network. To Do Proper Escalations on Timely basis internally as well as to the External service providers. Also, do timely updates in the Trouble Tickets (Honey) software used for docket booking. To Co-ordinate with the International carriers like TATA Communication, Reliance Communication, Verizon, AT&T, BT Global Communication etc. Plan and Re-route the traffic in case of major faults. DSLAM maintenance. Provide online support to Field engineers  Handling service delivery, Maintaining services within SLA & Maintaining MTTR of the network Restructuring activity of a network to make the network stable & redundant.  Manage a dedicated Support Coordinator(s) for various issues to the customer.Special Projects:-• Handled 2 Special Projects of New Service providers (Uninor & Etisalat) for their BTS backbone to BSC for their Launching Process. Getting a data of New sites from site acquisition & infra team for Transmission Acceptance Test (AT). Coordinating with a client for their E1 requirements for new sites. Loading the new links for mapping & coordinating with NMS. Scheduling the Engineer for E1 testing at different sites. Coordinating with NMS / Transmission for any issues related to SDH / PDH. Coordinating with NI (Network Implementation) for Copper/Mux requirement. Preparing the BERT report of E1 testing. Preparing the AT document for every individual E1/Site & handing over to the concern on time.

 Installation of ADSL The job involves Provisioning, Installation & Maintenances of Broadband ADSL Services, Leased lines, Broadband Leased lines, ATM Leased Lines, ISDN Dial & Hold, Data related services etc. Also handling Field Engineers, Technicians, and Contractors for deployment of the above services. Provisioning the LUCENT & UTSTARCOM Access media for Broadband Services.  In Networking, Configured Zyxel, Cisco, R B Comtech etc Routers for ADSL services. Firewalls, VoIP, VPN, WIFI, SMTP, DNS Services, Complex ATM Leased lines which in interconnected between different offices. RTM Leased lines for Major Brokers. Ethernet Leased Lines for all corporate clients has been terminated on the Cisco 2600 series switch and each port has been VLAN and this switch has been connected to ISP through Tejas Equipment. maintenance and Shifting of DSL Shifting, B/w up gradation/ degradation, Maintenance of ADSL links

 Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows Vista, Linux, Unix, MS-DOS. Hardware testing Tools: Multimeter, cable tester, Card tester, Soldering de-soldering. Application software Photoshop, Adobe reader, Winrar, DVD Converter, Nero.  Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express. Assembling and reassembling of computer peripherals Conduct research, designing and develop, test, and supervise the installation of computer hardware.  Install chips, circuit boards, systems, modems, keyboards, and printers.  Design a variety of programs through the computer.  Perform the communications link between the organization and customers.  Work as an association looking into the hardware, software, training and standardization of computer systems.  Attend meetings, seminars and conferences and take statewide tours.  Maintain an updated inventory of all hardware and software.  Make coordination for installing and upgrading the current equipment and software.  Maintain a standard configuration of equipment.  Handled the management of hardware stock and projects.  Identified the management position, duties and responsibilities.  Looked after physical and investigative processes, including technical support.  Accomplished the job of data recovery and system administration.

 Assisted users in the operation of the batch system. concerning PC network and troubleshooting the OPS & NETWORKING ., Maintained terminals and printers. Provided hardware/software support for 125 computers and workstations Installed and networked computers in classrooms (30+ computers) Provided technical support for students using Access, Excel, Word, VB