Responsible for the delivery of services within the SLAs and KPIsTechnology account management of projectsSupervision of IT Operations & IT Service deliveryAccountable for day-to-day operations in managing processes, programs and/or initiativesFocus & contribute on continuous process and technology improvement, identify enhancements and drive actions for improvement on IT Service operation & deliveryResponsible for IT Compliance & governance of the accounts, Support IT AuditsResponsible for BCP and security management of the accountsConsult with the business for all technology-related aspectsManage internal and external clients as point of contact for business &IT teamsPoint of escalation where the SLAs are not metManagement of staff responsible for service operations, selects, leads, counsels and motivates teamsDefine roles and responsibilities for teamsEstablish and maintain effective working relationships with Co-workers, Managers and ClientsManage internal and external clients as point of contact for business & IT teamsEnsure adherence to service level targets for incidents and service requests related to end user supportProactive capacity, availability and continuity management, identifying bottlenecks, providing impact analysisInteract with cross functional teams for delivery of IT Infrastructure service to customerResponsible for requirements gathering & high-level scoping of projectResponsible for estimating, planning and scheduling the projectMonitoring, tracking, reporting & updating project scheduleResponsible for managing stakeholders and updating them on project progressEngage with global infrastructure teams and drive projectsTo build services relationships with internal teams and external partnersTrain & build high performance teamsWeekly/Monthly meetings with internal & external customers to meet their expectation & a attend service review meetings with clients