Rajesh Senthil Kumar Email & Phone Number

Dubai, Ae

Chennai, Tamil Nadu, India

- Handling key clients and managing process transitions and migrations.- Overseeing team management and ensuring smooth operational workflows.

Chennai, Tamil Nadu, India

- Elevated from Senior Process Associate to Team Leader within 3 years.- Managed end-to-end freight forwarding processes and international team setup.- Conducted process migration to Germany and facilitated knowledge transfer.Ocean Freight Export & Import -Carrier Booking base on forecast.Consol (MBL)Shipment (HBL) creation and enrichmentSubmission of SI & VGM to carrierVerify DBL’s and sending confirmation to carrier for MBL release.Security filing, Uploading shipper documents in Cw1 edocs.Arranging Pickup and Deliery Transport bookingTrack shipments and updating export & Import milestones.Handling Imports end to end process with five major (DE, AE,Danzas, Gulf, MX, FR)countries in transaction module setup.Consol recovery and shipment recovery updations.Send release request to carrier and follow and update the delivery order.Send Arrival notice to customer.Create and enrich import Customs declaration shipment data in Cw1.Upload all the import relevant documents and update the import milestones.Team Handling -Coordinate and reach out to Customers/Station operators to quicken the process of moving towards several tasks.Expert in Ocean freight Process/China Rail Process.Responsible for handling customer escalations and providing the RCA and CAPA.Managing and maintaining zero backlog orders on a daily basisTaking all initiatives to stabilize the team without any escalation and taking out all the calls related to any escalations.Documenting the concerns raised, analysing and identifying the root cause and working to fix the customer issues.Prepares and presents the Monthly PPT for OFR review with the BP Management.Maintains BP Error Log/My Team error log and Quality casesDeveloped and created management reports to measure KPIs (Key Performance Indicators) and effectiveness of business processes within the Supply Chain, Maintained TAT; interacted with customers to improve performance and attain better TAT.

Chennai, Tamil Nadu, India

- Specialised in imports freight forwarding and certified in CargoWise One.- Executed international process migrations and setup teams for knowledge transfer.

Chennai, Tamil Nadu, India

- Managed logistics coordination and served as a market SPOC.- Gained expertise in SAP SD and MM for order management.- Oversaw logistics operations and regional market responsibilities.End to End Sales Order creation Delivery & Invoice and Shipping Process.Highly skilled and experienced SAP(SD&MM) Expert with a strong background in Order Management processes.Maintaining accurate logs of all transportation and goods.Maintaining daily backlogs reports and weekly reports for the particular assigned accounts.Attending daily calls with all CT's with the backlog report to provide the status of the pending requests.Handling some important Customers and their critical orders to satisfy them by finishing the cases as soon as possibleManaging the customer orders from pricing and availability queries through ordering, shipping and invoicing.Managing the Credit and Debit note for the customer.Sending SOX reports during month end closure to CT teams.

Bachelor Of Commerce - Bcom, Accounting And Finance

Master Of Business Administration - Mba, Finance And Financial Management Services