RecruitmentSoftware Development IOS development Consulting Web development

Managing Delivery worth more than $3 Million USD.Managing multiple Projects + 30 Managing Vendors across Globe.Managing Production TimelinesManaging Customer Base including owner & Facility management company for USA brand hotelsSupply chain Management.Working towards 100 % Customer SatisfactionImplementing best practice & project management principle.

In14 Years with Atos, I have worked with multiple clients - Eviden, UPS, Countrywide Insurance, JPMC, Independent Health, FedEx, TriZetto, American Express. • Experience Summary Overall, +25 Years of Total Experience in the IT Industry, Ability to accept any complex project, work towards success of project bring value to customers.• Program Management• RFP & RPI• Scrum Master• Received Customer appreciation and spot Award on various Occasions. Executive Summary Project Manager/Scrum Master in Atos Inc. with 25 years of IT experience including US, UK, Europe, and South Africa onsite.• Possess knowledge in Banking, Insurance, health care, Logistics, and Telecom domains. Have pursued a post-graduation education program in Information Technology from Madurai Kamaraj University.• Certifications: PMP (2023), ITIL, Agile Project Management, RHCT, MCP, LCP, GCC-Professional Cloud Architect, AWS - Solution Architect Associate, Brain bench Certified Professional, Pivotal Cloud Foundry, CEH (Training Attended) With a proven background in Program/Project Management leading technical and administrative management for end-to-end IT services.• I possess expert planning, executing, monitoring, reporting, resource management, and quality skills. I have consistently delivered large-scale quality projects on time and on budget.• I am adept at listening to client's needs, analyzing and providing the best-desired solution.• My leadership style focuses on engaging team members to communicate, dynamically solve problems, and deliver the highest quality solutions.• I have led cross-functional technical teams. I am currently seeking to assist the organization as IT Project Manager.• I am certain I would make a valuable addition to the organization. Project Management experience includes scoping, estimation, planning, finalizing specifications, change control, resource management, risk, and quality management in Agile and Waterfall methodologies.

● Responsible for writing and executing Sanity, Regression, Functional and Integration test cases for different module like provisioning system, Billing system and Data migration.● Assigning daily work to team members and then sharing the execution status at the end of the day.● Creation of a detailed Test Plan that describes the types of testing in scope, tools to be used, and a proposed schedule for functional and regression testing for the new provisioning system, billing system, and data migration.● Execute the UNIX scripts and commands to migrate the test data from the old provisioning system to the new provisioning system and then check the CDR which was getting generated in the Billet system.● Provisioned and tested the SIP services like Call waiting, Speed Dials, and Call Forwarding. Configured the provisioned customer with the above SIP services on CPE and made a few test calls to test the basic call flow and the SIP services.● Checked the CDR format and the bill for the test calls made and generated the bill accordingly through the billet system. Ensuring 100% functional coverage of requirements using a traceability matrix● Creating work instructions and weekly status reports- Defect Analysis and Severity assignment to the Development team.● To support internal business improvement and quality initiatives (Testing Process, Defect Management Process, and Offshoring the Project)● Used Amdocs Clarify (OMS), and SPS Billet billing system for execution. Involved in Configuration, integration, and validation of Siebel with other systems involving Kenan, metabolic, and Siebel

● Managed the selection of vendors for IT projects and services across global stakeholders located in France, India & USA. ● Managed contracts for IT projects and services. Developed governance structure to monitor supplier performance in alignment with contracted SLA to meet business requirements ● Implemented the vendor scorecards, conducted vendor reviews, dispute/issue resolution and escalation, audit/compliance management processes ● Established continuous process improvement aligned with business needs. Managed the risks associated with the IT vendors.● Errors found were analyzed and logged into the Quality Center on their severity.● Performing to create the Business scenarios with the business team.● Execute the Business Scenarios with the business team and Coordination● Executed the Business scenarios in the Dry Run for Phase 1.● Reporting Daily status to the concern leads & amp; Mangers on daily basis● Amdocs (Order Management System), Enabler Billing Tool, and Net cracker tools used during testing.

● Responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, both physical and virtual (VMWare), in a Windows and AIX/Linux environment. ● Responsible for the installation, maintenance, configuration, and integrity of all new hardware, systems, and infrastructure software. Implements operating system enhancements that will improve the reliability and performance of the system. ● Recommends upgrades or enhancements that support the technical environment and meet the business needs. ● Provide assistance to project teams with technical issues. Problem solving skills. Resolving end user problems. ● Participate in Change Management Board meeting discussions to propose downtime reasoning for server outages/maintenance fixes. ● Hands-on NIM and VIO server and experience with HACMP. Utilize NIM to build base AIX images to be used for new system installation Provided HBA fiber cable connections support and verified connections from the AIX server to the SAN switch. ● System efficiency and performance monitoring, disk and network usage

● Installed and configured: Windows 7, 2003, and 2008 Server and Windows NT Server for different applications. Windows 2003 Server, Linux Server. ● Routers and switches Third-party software and servers for project testing different platforms like Citrix Mata farm server and mailing server components and faxing server on ISDN Lines, etc. ● Project on client system remotely and configure the project to running condition. Solving problems Outlook Express ● Remotely administrated Ethernet network anywhere using VNC, Team Viewer, and PC. Suggested different third-party tools for application requirements. Managing Antivirus Console, patches updating installation, and troubleshooting (Symantec, Sophos etc.....)

● Process Improvement Specialist for the Optima Product, focusing on the Communications Knowledge Area. Reduced processing time, and risk while improving the quality of Daily Release Management reports by leading a project that eliminated MS-Access (EUC) and used HP ALM directly. ● This was accomplished through VBA programming in MS-Access and HP ALM. ● Documented and stored “As-Is” processes as well as “To-Be” documents of the same processes using SharePoint and Collaborate (Jive). ● Organized SharePoint site for Process Improvement Project using version control and required contributors to leverage the check-in/check-out feature for project documents, thus maintaining the integrity of project documents. ● Used MS-Project and Advanced MS Excel programming skills to manage the project, and create metrics, KPIs, WBS, and CPM Network Diagrams.