Delivery Head
CurrentHead Service Delivery and Customer Support Operations for one of leading Telecom Operators in Mid East.
Nov 2020 - Present
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Rajesh Dhingra Email & Phone Number
Delivery Head @ Tech Mahindra | Global Delivery, Customer Experience Transformation, Wipro Leadership Program, Best People Manager, Continuous Improvement Champion
at
Tech Mahindra
1 work email found
@csscorp.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Delivery Head @ Tech Mahindra | Global Delivery, Customer Experience Transformation, Wipro Leadership Program, Best People Manager, Continuous Improvement Champion
Location
Gurugram, Haryana, India
Company size
Who is Rajesh Dhingra? Overview
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Quick answer
Rajesh Dhingra is listed as Delivery Head @ Tech Mahindra | Global Delivery, Customer Experience Transformation, Wipro Leadership Program, Best People Manager, Continuous Improvement Champion at Tech Mahindra, a with 109765 employees, based in Gurugram, Haryana, India. AeroLeads shows a work email signal at csscorp.com and a matched LinkedIn profile for Rajesh Dhingra.
Rajesh Dhingra previously worked as Delivery Head at Tech Mahindra and Director of Operations at Altran. Rajesh Dhingra holds B.Com Hons from Delhi Vishwavidyalaya.
Company email context
Email format at Tech Mahindra
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{first}.{last}@csscorp.com
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Profile bio
About Rajesh Dhingra
With over 23 years of experience in the IT / ITES industry, I am a goal-driven leader who delivers business value through process excellence and continuous improvement. I currently head service delivery and customer support operations for one of the leading telecom operators in the Middle East, managing a large and diverse team of over 400 professionals across multiple locations and disciplines.My core competencies include strategic and tactical planning, program and project management, account management, contract negotiation and renewal, RFI / RFP development, people development and thought leadership, P/L accountability, ESAT and CSAT management, business continuity planning and disaster recovery, quality management, and IT best practices. I have a proven track record of performance transformation in diverse roles and domains, such as data center operations, service desk operations, Customer Support Operations, Technical support in telecom, networking, hardware, and software. I have also successfully led start-up operations, transitions and ramp-ups, involving sourcing, recruitment, training, infrastructure, performance measurement, and improvement. I have received multiple awards and recognition for my leadership and management skills, including the Best People Manager Award from Wipro Chairman Mr. Azim Premji and the selection for the Wipro Leadership Program.
Listed skills include Service Delivery, Management, Bpo, Crm, and 30 others.
Current workplace
Rajesh Dhingra's current company
Company context helps verify the profile and gives searchers a useful next step.
Tech Mahindra
11 roles · 35 years
Rajesh Dhingra work experience
A career timeline built from the work history available for this profile.
Director Of Operations
Heading Global Service Delivery and Customer Support Operations for one of leading Telecom Equipment and Software Services Provider supporting marquee clients across ANZ, EMEA and US.
Feb 2019 - Mar 2020
Deputy General Manager
Managed Offshore Service Delivery for a large engagement with P&L ownership ( ACV $60m,TCV $300m ) supporting Data Center Operations and Remote Infrastructure Management for one the the largest Entertainment companies in the World. Delivered IT solutions leveraging Automation and Machine Learning resulting in Incident Reduction by over 30%.Lead Productivity enhancement initiatives using Lean and Six Sigma methodologies resulting in over 25% Head count reduction.
Apr 2014 - Feb 2019
May 2009 - Mar 2014
Service Delivery Leader
Service Delivery Leader with P&L responsibility ( $4m-$6m ) for multiple Accounts managing Customer Support Operations for the Largest PC Manufacturer.Headed Service Desk Operations for one of the large banks in US.Recognized by Wipro Chairman, " Mr.Azim Premji " as " Best People Manager " for Talent Engagement and Retention practices.Got Selected for " Wipro Leaders Program " and got groomed as Future Leader by Wipro CXO Team.
Feb 2005 - Nov 2008
Jun 2004 - Feb 2005
Manager Operations
Convergys India Services Pvt. Ltd
Managed Inbound and outbound Contact Centre Operations for Technology clients.Transitioned and Piloted multiple projects for No.1 Fortune 500 Company.Lead Continuous Improvement Projects ( Green Belt Projects) for Critical Metrics as " Continuous Improvement Champion".
2002 - 2004
~2 yrs
Team Manager
• Lead a team of Customer Support Representatives cross-trained in multiple skills .• Handled day to day Customer escalation and complaints.• Coached, mentored and motivated the associates to attain higher levels of Customer Experience• Worked as subject matter expert and helped my peers with their queries with regards to the process• Was responsible for maintaining internal controls by conducting monthly audit checks as per Process/Compliance requirements.• Conducted process and procedure related refreshers based on operational needs and quality trend reports.• Involved in Process re-engineering & continuous service improvement.• Performance management, Career development and Succession planning.• Participated on weekly conference calls with the process owners.• Worked closely with the resourcing team on proper resource allocation to maintain optimal Staffing levels and quality of Service
2001 - 2002
~1 yr
Manager
Commercial Accounting and Reconciliations, Branch Operations and Customer Service, Business Development and Growth
Mar 1998 - Jun 2001
Accounts Executive / Assistant To Branch Accountant
Reconciliations, Commercial Accounting, Invoicing and Collections, AR and AP management.
Aug 1995 - Aug 1996
1992 - 1994
~2 yrs
Team & coworkers
Colleagues at Tech Mahindra
Other employees you can reach at techmahindra.com. View company contacts for 109765 employees →
TM
Tony More
Colleague at Tech MahindraSt Paul, Minnesota, United States
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AA
Akash Aggarwal
Colleague at Tech MahindraDelhi, India
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VT
Vijay Tikoo
Colleague at Tech MahindraTelangana, India
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SK
Shilpa Ke
Colleague at Tech MahindraHyderabad, Telangana, India
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PK
Prashant Koorse
Colleague at Tech MahindraBengaluru, Karnataka, India
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PR
Pooja Rai
Colleague at Tech MahindraHyderabad, Telangana, India
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DR
Divakar Reddy
Colleague at Tech MahindraBengaluru, Karnataka, India
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DM
Dhivanya Moodley
Colleague at Tech MahindraWashington, District Of Columbia, United States
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SK
Santosh Kumar Mohapatra
Colleague at Tech MahindraMumbai, Maharashtra, India
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MJ
Manal Jawad
Colleague at Tech MahindraPune, Maharashtra, India
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Tony More
Colleague at Tech MahindraSt Paul, Minnesota, United States
View →
AA
Akash Aggarwal
Colleague at Tech MahindraDelhi, India
View →
VT
Vijay Tikoo
Colleague at Tech MahindraTelangana, India
View →
SK
Shilpa Ke
Colleague at Tech MahindraHyderabad, Telangana, India
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PK
Prashant Koorse
Colleague at Tech MahindraBengaluru, Karnataka, India
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PR
Pooja Rai
Colleague at Tech MahindraHyderabad, Telangana, India
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DR
Divakar Reddy
Colleague at Tech MahindraBengaluru, Karnataka, India
View →
DM
Dhivanya Moodley
Colleague at Tech MahindraWashington, District Of Columbia, United States
View →
SK
Santosh Kumar Mohapatra
Colleague at Tech MahindraMumbai, Maharashtra, India
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MJ
Manal Jawad
Colleague at Tech MahindraPune, Maharashtra, India
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3 education records
Rajesh Dhingra education
B.Com Hons
H.Sec
Tagore International School
Icwa Final Stage Iii
FAQ
Frequently asked questions about Rajesh Dhingra
Quick answers generated from the profile data available on this page.
What company does Rajesh Dhingra work for?
Rajesh Dhingra works for Tech Mahindra.
What is Rajesh Dhingra's role at Tech Mahindra?
Rajesh Dhingra is listed as Delivery Head @ Tech Mahindra | Global Delivery, Customer Experience Transformation, Wipro Leadership Program, Best People Manager, Continuous Improvement Champion at Tech Mahindra.
What is Rajesh Dhingra's email address?
AeroLeads has found 1 work email signal at @csscorp.com for Rajesh Dhingra at Tech Mahindra.
Where is Rajesh Dhingra based?
Rajesh Dhingra is based in Gurugram, Haryana, India while working with Tech Mahindra.
What companies has Rajesh Dhingra worked for?
Rajesh Dhingra has worked for Tech Mahindra, Altran, Hcl Technologies (Infrastructure Services Division), Css Corp, and Wipro Bpo Solutions Ltd..
Who are Rajesh Dhingra's colleagues at Tech Mahindra?
Rajesh Dhingra's colleagues at Tech Mahindra include Tony More, Akash Aggarwal, Vijay Tikoo, Shilpa Ke, and Prashant Koorse.
How can I contact Rajesh Dhingra?
You can use AeroLeads to view verified contact signals for Rajesh Dhingra at Tech Mahindra, including work email, phone, and LinkedIn data when available.
What schools did Rajesh Dhingra attend?
Rajesh Dhingra holds B.Com Hons from Delhi Vishwavidyalaya.
What skills is Rajesh Dhingra known for?
Rajesh Dhingra is listed with skills including Service Delivery, Management, Bpo, Crm, Vendor Management, Team Management, Performance Management, and Global Delivery.
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