Epic Solutions is a part of Pai Group of Companies which deals in Office Automation Industry specializing in Photocopiers, Printers , Document Management and IT solutions.

Working as Manager - Business Development and Service with ALTECH handling Epic Solutions and GTECH Medical Equipment & Supplies Trading LLC

Corporate Connection" is a leading provider of Office Automation Solutions in the region with more than 43 years of industry experience. Corporate Connection provide cutting-edge IT based hardware and software solutions for the document life cycle, combined with a range of Business and Professional Services, which includes world-class customer support and consultancy. Corporate Connection has been rated as the Best Ricoh Partner in EMEA (Europe, ME, Africa) in 2017.Rajesh Gupte handles the entire Service management for entire UAE in terms of Operations, Service Delivery and Customer Satisfaction.

As a Service Head , have manager entire service operation for UAE for Kyocera, Samsung and HP products.Responsible for Service delivery, Revenue and Cost optimization.

Leading service operations for rendering and achieving quality services; provide first line customer support by handling queries & resolving issues, ensuring minimum TAT.  Established a strong monthly performance review mechanism for service deliverables. Relationship management with customers to ensure C-SAT with quality & service norms for business retention and business growth. Key Functional Areas include Helpdesk Management, Call Management, Inventory Planning and Spare Parts Management.  Responsible for entire back end service operations like Service planning, provisions, cost control. Managing the team of Customer Service Representatives, Technical Service Desk, Service Engineers and Area Service Manager for entire United Arab Emirates. Monitoring the post service activities like customer surveys, service reminders and handling customer escalations and ensuring resolution of the same.

•Implementation of Operations Processes and Service Policies and ensuring the execution of the same in India Cluster.•Supervising customer service operations for rendering and achieving quality services; provide first line customer support by handling queries & resolving issues, ensuring minimum TAT.•Setting out quality standards for various operational areas & conducting regular quality audits and ensuring a high-quality customer experience, while adhering to the SLAs and work processes.•Established a strong monthly performance review mechanism with partners for customer satisfaction and service deliverables.•Relationship management with customers to ensure C-SAT with quality & service norms for business retention and business growth.•Key Functional Areas include Helpdesk Management, Contract Management, Inventory Planning and Spare Parts Management.•Managing complete logistic operation including physical stock taking, spare parts and consumables delivery.•Responsible for entire back end service operations like Service planning, provisions, cost control.•Managing the team of Customer Service Representatives, Parts Planners, and Helpdesk Executives for entire India Cluster.•Monitoring the post service activities like customer surveys, service reminders and handling customer escalations and ensuring resolution of the same.•Leading India Cluster in Service System Implementation Process.

•To understand customer needs and propose product and solution which will give ROI to customer.•Responsible for Pre Sales Support for Segment 2 and above and Color MFPs and Solution Sale •Identifying TDV and give consultative approach to Customers.•Engage in driving Sale through Trainings, Demonstrations, Comparison of competition Products, and Field support •Driving DC and IDC for sale of MFPs and for sale of solutions as per customer needs.•Certification for Office Consultancy completed

•To understand customer needs and propose product and solution which will give ROI to customer.•Responsible for Pre Sales Support for Segment 2 and above and Color MFPs and Solution Sale •Identifying TDV and give consultative approach to Customers.•Engage in driving Sale through Trainings, Demonstrations, Comparison of competition Products, and Field support •Driving DC and IDC for sale of MFPs and for sale of solutions as per customer needs.•Certification for Office Consultancy completed