Service Manager
Current
May 2023 - Present
AeroLeads people directory · profile
Rajesh Gupte Email & Phone Number
Service Manager
at
Epic Solutions
1 work email found
@pixel-digital.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Who is Rajesh Gupte? Overview
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Quick answer
Rajesh Gupte is listed as Service Manager at Epic Solutions, based in Dubai, United Arab Emirates. AeroLeads shows a work email signal at pixel-digital.com and a matched LinkedIn profile for Rajesh Gupte.
Rajesh Gupte previously worked as Service Business Manager at Epic Solutions and Manager Service and Business Development at Epic Solutions. Rajesh Gupte holds Bachelor'S Degree from Osmania University.
Company email context
Email format at Epic Solutions
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{first}.{last}@pixel-digital.com
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AeroLeads found 1 current-domain work email signal for Rajesh Gupte. Compare company email patterns before reaching out.
Profile bio
About Rajesh Gupte
Rajesh has more than 30 years of experience in different portfolios like Technical support & trainings, Service Delivery, Product Support and Service Management. Rajesh is ITIL V4 Certified and has worked with Organizations like Kodak, Ricoh India, CMS Info systems and Goderj & Boyce Mfg. Company Ltd in India since 1992.Rajesh worked with Corporate Connection , Pixel Digital Systems LLC. and Gulf Islands General Trading in Dubai to manage Field Service Operations for entire UAE. Rajesh has been certified auditor for ISO 9001:2015 and has attended Mindset Selling training session.
Listed skills include Leadership, Customer Experience, Team Building, Key Account Management, and 16 others.
Current workplace
Rajesh Gupte's current company
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10 roles
Rajesh Gupte work experience
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Service Business Manager
Manager Service And Business Development
Epic Solutions is a part of Pai Group of Companies which deals in Office Automation Industry specializing in Photocopiers, Printers , Document Management and IT solutions.
May 2023 - Jun 2024
Manager Business Development & Service
Working as Manager - Business Development and Service with ALTECH handling Epic Solutions and GTECH Medical Equipment & Supplies Trading LLC
May 2023 - Aug 2024
Service Manager - Uae
Corporate Connection" is a leading provider of Office Automation Solutions in the region with more than 43 years of industry experience. Corporate Connection provide cutting-edge IT based hardware and software solutions for the document life cycle, combined with a range of Business and Professional Services, which includes world-class customer support and consultancy. Corporate Connection has been rated as the Best Ricoh Partner in EMEA (Europe, ME, Africa) in 2017.Rajesh Gupte handles the entire Service management for entire UAE in terms of Operations, Service Delivery and Customer Satisfaction.
Jan 2018 - Jul 2023
Service Head
As a Service Head , have manager entire service operation for UAE for Kyocera, Samsung and HP products.Responsible for Service delivery, Revenue and Cost optimization.
Jan 2017 - Dec 2017
National Manager - Service Operations
Leading service operations for rendering and achieving quality services; provide first line customer support by handling queries & resolving issues, ensuring minimum TAT. Established a strong monthly performance review mechanism for service deliverables. Relationship management with customers to ensure C-SAT with quality & service norms for business retention and business growth. Key Functional Areas include Helpdesk Management, Call Management, Inventory Planning and Spare Parts Management. Responsible for entire back end service operations like Service planning, provisions, cost control. Managing the team of Customer Service Representatives, Technical Service Desk, Service Engineers and Area Service Manager for entire United Arab Emirates. Monitoring the post service activities like customer surveys, service reminders and handling customer escalations and ensuring resolution of the same.
Oct 2013 - Dec 2016
Senior Manager- Service Operations
•Implementation of Operations Processes and Service Policies and ensuring the execution of the same in India Cluster.•Supervising customer service operations for rendering and achieving quality services; provide first line customer support by handling queries & resolving issues, ensuring minimum TAT.•Setting out quality standards for various operational areas & conducting regular quality audits and ensuring a high-quality customer experience, while adhering to the SLAs and work processes.•Established a strong monthly performance review mechanism with partners for customer satisfaction and service deliverables.•Relationship management with customers to ensure C-SAT with quality & service norms for business retention and business growth.•Key Functional Areas include Helpdesk Management, Contract Management, Inventory Planning and Spare Parts Management.•Managing complete logistic operation including physical stock taking, spare parts and consumables delivery.•Responsible for entire back end service operations like Service planning, provisions, cost control.•Managing the team of Customer Service Representatives, Parts Planners, and Helpdesk Executives for entire India Cluster.•Monitoring the post service activities like customer surveys, service reminders and handling customer escalations and ensuring resolution of the same.•Leading India Cluster in Service System Implementation Process.
Oct 2010 - Sep 2013
Product Support Manager
•To understand customer needs and propose product and solution which will give ROI to customer.•Responsible for Pre Sales Support for Segment 2 and above and Color MFPs and Solution Sale •Identifying TDV and give consultative approach to Customers.•Engage in driving Sale through Trainings, Demonstrations, Comparison of competition Products, and Field support •Driving DC and IDC for sale of MFPs and for sale of solutions as per customer needs.•Certification for Office Consultancy completed
Jul 2009 - Oct 2010
Assistant Manager Service Delivery
•To understand customer needs and propose product and solution which will give ROI to customer.•Responsible for Pre Sales Support for Segment 2 and above and Color MFPs and Solution Sale •Identifying TDV and give consultative approach to Customers.•Engage in driving Sale through Trainings, Demonstrations, Comparison of competition Products, and Field support •Driving DC and IDC for sale of MFPs and for sale of solutions as per customer needs.•Certification for Office Consultancy completed
Nov 2007 - Jul 2009
3 education records
Rajesh Gupte education
Bachelor'S Degree
Diploma In Industrial Electronics Engineering, Industrial Electronics, First
Shri Bhagubhai Mafatlal Polytechnic
Grade 12, Maths And Science
FAQ
Frequently asked questions about Rajesh Gupte
Quick answers generated from the profile data available on this page.
What company does Rajesh Gupte work for?
Rajesh Gupte works for Epic Solutions.
What is Rajesh Gupte's role at Epic Solutions?
Rajesh Gupte is listed as Service Manager at Epic Solutions.
What is Rajesh Gupte's email address?
AeroLeads has found 1 work email signal at @pixel-digital.com for Rajesh Gupte at Epic Solutions.
Where is Rajesh Gupte based?
Rajesh Gupte is based in Dubai, United Arab Emirates while working with Epic Solutions.
What companies has Rajesh Gupte worked for?
Rajesh Gupte has worked for Epic Solutions, Altech Fzco, Corporate Connection, Member Of Mohamed Hareb Al Otaiba Group, Gulf Islands General Trading Est, and Pixel Digital Systems Llc.
How can I contact Rajesh Gupte?
You can use AeroLeads to view verified contact signals for Rajesh Gupte at Epic Solutions, including work email, phone, and LinkedIn data when available.
What schools did Rajesh Gupte attend?
Rajesh Gupte holds Bachelor'S Degree from Osmania University.
What skills is Rajesh Gupte known for?
Rajesh Gupte is listed with skills including Leadership, Customer Experience, Team Building, Key Account Management, Account Management, Sales, Customer Retention, and Logistics.
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