During my internship at Softfairy Consulting, I worked closely with the SAP ABAP team, where I developed two SAP ABAP Web Dynpro applications. This role provided me with valuable hands-on experience with runtime projects, allowing me to apply theoretical knowledge to practical scenarios. Additionally, I was responsible for creating and customizing reports, which supported data analysis and enhanced decision-making processes.

At IGT Solutions, I served as a Dedicated German Language Specialist, utilizing my C1 certification and over a year of experience in German language support and SAP applications. I was proficient in interacting with European clients, conducting communications in German to ensure clarity and efficiency. My role involved managing purchasing and invoicing processes, where I effectively combined my language skills with technical knowledge to streamline operations and enhance client satisfaction.

At Concentrix Daksh, I worked as a German Customer Support Specialist for Amazon. Amazon, one of the largest and most well-known e-commerce and tech companies globally.• Handle inbound calls from customers, providing assistance and resolving queries in German.• Provided exceptional support to European customers in the Amazon process via phone, email, and chat.• Contributed to maintaining and improving the linguistic quality during customer communications.• Consistently achieved high customer satisfaction scores and managed high-volume interactions effectively.