As the Chief Executive Officer and Managing Director, I am responsible for defining and driving the company’s strategic direction.Role encompasses both operational and strategic responsibilities, ensuring the organization achieves its business goals while maintaining a culture of innovation, excellence, and sustainability.Vision and StrategyDevelop and articulate the company’s long-term vision, mission, and objectives.Identify market opportunities, Create and execute strategic plans to scale products and services in line with the company’s goals.Leadership and ManagementBuild, lead, and inspire a high-performing executive team to achieve key business targets.Act as the primary decision-maker for critical business functions and initiatives.Product and InnovationOversee product strategy, ensuring alignment with market needs and customer demands.Encourage innovation by supporting R&D efforts to maintain cutting-edge technology solutions.Financial OversightEnsure financial sustainability by monitoring budgets, cash flow, and overall company performance.Drive profitability through cost management and strategic investment decisions.Stakeholder EngagementRepresent the company in external forums, building relationships with key stakeholders, including clients, investors, and partners.Communicate the company’s vision, performance, and milestones to stakeholders transparently and effectively.Governance and ComplianceUphold corporate governance standards and ensure compliance with industry regulations.Regularly review and improve organizational policies and procedures to mitigate risks.Key Skills and AttributesStrong business acumen with a deep understanding of the IT product landscape.Excellent leadership, communication, and decision-making skills.Visionary mindset with a focus on innovation, customer-centricity, and market adaptability.Proven ability to manage complexity and scale operations effectively.

Handled the business growth, delivery, transformation and new logo onboarding with pre-sales. Managed huge deals of approx $300M. Continued positive revenue growth of approx 60CR in INR per quarter for managed accounts ( Major and Minor)

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Leading end-to-end Global Delivery Management for multiple clients and projects by envisioning, developing, and implementing service management strategies to ensure smooth and efficient service delivery. ❖ Spearheading the development and implementation of projects in line with guidelines and leading process transition initiatives while monitoring team performance, identifying improvement areas, and implementing measures to maximize customer satisfaction. Ensuring global delivery excellence, leveraging the best practices and standards, and driving consistent delivery of services across multiple geographies. ❖ Focusing on delivering exceptional customer experience by understanding their needs, expectations, and feedback, and continuously improving service quality. ❖ Driving operational excellence by establishing clear performance metrics, analyzing performance data, and identifying areas for improvement. ❖ Leading continuous improvement initiatives by implementing process improvements, automation, and innovation to enhance service delivery and drive efficiencies. ❖ Managing customer relationships and acting as a trusted advisor to clients, demonstrating a deep understanding of their business needs and providing effective solutions. ❖ Engaging with clients to ensure seamless operations and exceptional Critical to Quality (CTQ) delivery, while building strong rapport and identifying opportunities for additional business. ❖ Collaborating with work groups to conduct project audits, finalize quality plans, and maintain strict adherence to quality standards and norms for incoming/outgoing materials. ❖ Preparing periodic MIS and QC reports, performance reports, and approvals to ensure quality excellence. ❖ Streamlining IT management functions to ensure that the organization's IT infrastructure is efficient, secure, and up-to-date with the latest technology trends.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭❖ Mapping business requirements and coordinating in developing and implementing Project in line with the pre­set guidelines; spearheading process transition initiatives.❖ Monitoring the overall functioning of the team, identifying improvement areas and implementingadequate measures to maximize customer satisfaction levels.𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭❖ Framing work direction and plan for the associates after thorough assessment of their capabilities.❖ Preparing & presenting various weekly/monthly MIS reports pertaining to Project/productivity.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭❖ Mapping client’s, identifying improvement areas & implementing measures to maximize clientsatisfaction levels.❖ Ensuring continuous interaction with the customer to make sure that area of concern can be workedupon for improved service levels.𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭❖ Working in close coordination in work groups for conducting Project audits and detailing on qualityrequirements and finalizing the quality plan.❖ Maintaining quality standards for incoming/ outgoing materials, ensuring stringent adherence toquality standards, norms & practices at suppliers end identifying gaps & taking corrective action.❖ Preparing periodic MIS/reports including Q.C reports, performance reports, approvals etc.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭❖ Communicate with the client on a regular basis to discuss operational issues and Critical to Quality(CTQ) delivery and to build rapport with the clients.❖ Attend customer calls and meetings, proactively flag issues and prevent surprises to the Clients.❖ Proactively identify opportunities for additional business with customer.

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Managing delivery operations for a team of 20 members.❖ Meeting SLA, Managing customer expectation, efficiently managing People, Process and Technology are the primary responsibilities.❖ Responsible for Reporting and dashboards in the process which includes client level as company levelreporting.❖ Process Improvement Initiatives, automation, standardization, contribution to L&D team andGenerating Subject Matter Experts are additional responsibilities.❖ Assist with training and identify training needs within the group and provide feedback.❖ Develop strong inter­personal relationships with the teams to cohesively bond them together withthe Company and integrate them with the vision and core values.❖ Develop and implement reward and recognition programs.❖ Interface with various departments like Technology, Facilities, Logistics, Finance and Training.❖ Deployment of Cross functional training for Upstream and Downstream processes to understand therequirement and impacts to manage the relationship effectively.❖ Designed a team­based system to reduce AHT in the Team Management Tenure.❖ Took policy level escalations and closed the case after achieving resolution and satisfying customer.❖ Recruitment of right skill set for the Domain and for the Company by participating in Organizationalinitiatives( Campus Drive).❖ Leading and strategic planning the Domain for Annual Organizational Sports meetCertified IQMS Auditor

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –❖ Spearheading a Special team of 25 people for managing technical support activities for SymantecEnterprise Administrative and MAC products.❖ Deploying short ­term and long­ term plans for accomplishment of technical support targets.Supervising and managing of Beta testing for all new product releases.❖ Creation of new Knowledge Base documents. Reproduce / resolve any unresolved issue across allsupported products.❖ Assessing performance levels in terms of average call handling time, customer satisfaction levels forinitiation of further improvisation measures.❖ Ensuring Productivity in the process and ensuring that the forecast is met.❖ Monitoring and Measurement of timeliness and productivity with the objective of continuousimprovement.❖ Maintain team dashboards related to GSI switch reports.❖ Responsible for the daily monitoring of quality and production of the outbound/inbound status groupand manual processes.❖ Responsible for quality initiatives in the process.❖ Reporting to the Sr.Team Manager for reviews and updates.❖ Process champion for ICKO beta process for Quality development.