Rajesh Kumar Email & Phone Number

Remote

At Paytm, I lead multiple product charters in Merchant Payments Acceptance Solutions, focusing on enhancing the digital payment experiences and driving innovation.Key Achievements:Merchant Payments Acceptance Solutions: Directed initiatives for Payment Devices like Soundbox, EDC Devices, FASTag, and QR code Merchandise, improving product offerings and user experience.Merchant Experience Enhancement: Streamlined merchant operations and optimized field sales/service executives' experience, leading to higher satisfaction and smoother operations.Supply Chain Management Overhaul: Revamped supply chain systems, including Order, Warehouse, and Delivery Management, saving INR XX Cr annually and handling over X M device deployments per month.Field Sales Productivity: Enhanced productivity and satisfaction for field sales and service executives through targeted strategies.AI-Driven Demand Planning: Piloted AI-based Prediction & Replenishment Systems for demand forecasting, improving inventory management.Inventory Management: Implemented practices to optimize stock levels and reduce shrinkage.My work at Paytm has driven significant improvements in merchant and agent experiences, operational efficiency, and cost savings, solidifying Paytm’s leadership in fintech.

Bengaluru, Karnataka, India

At Melorra, India’s fastest-growing jewellery brand, I spearheaded the transformation of the digital and physical customer experience, leading a dynamic product team to innovate and drive growth.Key Achievements:Digital Transformation: Overhauled Melorra's website and successfully launched native mobile applications for iOS and Android platforms, significantly enhancing the user experience and engagement.Innovative Features: Introduced a series of innovative features, including AI-enabled virtual try-ons, which contributed to a 50% increase in platform conversion rates. Utilized conversion rate optimization methods such as heuristic studies and user testing, focusing on cart and checkout optimization.Cross-Functional Leadership: Managed a team of 10 product managers, UX designers, and data scientists to deliver cutting-edge solutions inspired by global fashion trends, ensuring that Melorra stayed ahead of the competition.In-Store Digital Experience: Developed and implemented in-store digital experiences, bridging the gap between online and offline shopping and providing a seamless customer journey.Customer-Centric Approach: Focused on customer-centric innovations, leading to enhanced customer satisfaction and loyalty.My tenure at Melorra was marked by significant contributions to the brand's digital growth and customer experience, driving substantial improvements in conversion rates and overall market presence.

Mumbai Area, India

At Raymond, a leading men’s fashion and textiles brand, I led the digital transformation efforts and managed P&L responsibilities. My role was pivotal in driving revenue growth and expanding Raymond’s digital presence.Key Achievements:Revenue Growth: Drove $XX million in revenue growth through new e-commerce channels and innovative in-store digital experiences.Global Expansion: Launched 'Tailor Square' in collaboration with Macy's USA, expanding Raymond's digital presence into the US market.Market Penetration: Extended the Made-to-Measure business into the Middle East and SARCC markets, enhancing Raymond’s global footprint.Digital Innovation: Implemented a customer-centric digital strategy, including the launch of new websites, mobile apps, and personalized services.My initiatives at Raymond not only transformed the digital landscape but also significantly boosted revenue, expanded market presence, and enhanced overall customer experience.

Bengaluru Area, India

At Zivame, India’s leading intimate wear brand, I led a high-performing product team responsible for both B2C and B2B e-commerce platforms, encompassing websites and mobile applications on Android and iOS. My tenure was marked by a series of strategic initiatives and innovations that significantly enhanced the user experience and operational efficiency.Key Achievements:Conversion Rates: Boosted platform conversion rates by 2X through performance enhancements and innovative features like body profile-based personalization.Operational Efficiency: Reduced expenses by 30% and increased productivity by 4X via catalog automation and streamlined order/inventory management.Customer Experience: Improved the customer journey with automated reverse pickups, refunds, and helpdesk processes.My work significantly enhanced user experience and operational efficiency, driving Zivame’s growth in the competitive market.

Chennai Area, India

At Caratlane, India’s first omni-channel jewellery brand and a market leader, I played a pivotal role in enhancing operational efficiency and customer satisfaction through innovative product management.Key Achievements:ERP System Implementation: Led the successful launch of a cutting-edge ERP system, integrating operations from online to retail point of sale. This comprehensive system covered order management, procurement, manufacturing, pricing, fulfillment, logistics, and accounting, streamlining the entire operational workflow.Operational Efficiency: Achieved a remarkable 4X increase in order processing rates and a 2.5X improvement in overall productivity by optimizing and automating operational processes. These enhancements significantly reduced manual intervention and errors.Omni-Channel Experience: Established a unified omni-channel experience, enabling seamless order inflow and dynamic fulfillment processes. This resulted in a 25% increase in inventory turnover, enhancing both operational agility and customer satisfaction.Customer-Centric Innovations: Introduced customer-centric innovations, such as personalized recommendations and streamlined checkout processes, which contributed to improved customer engagement and retention.My role at Caratlane was defined by a relentless focus on operational excellence and customer satisfaction, driving significant improvements in productivity and creating a seamless omni-channel experience for customers.

Hyderabad Area, India

During my tenure at Microsoft, I led critical projects within the Enterprise Services Business, focusing on analytics, reporting, and cost-saving initiatives that drove significant value for the organization.Key Achievements:CFR vNext Analytics Reporting Solution: Led the development and deployment of the 'CFR vNext' analytics reporting solution, a mission-critical tool for Microsoft’s multi-billion dollar Enterprise Services business. This project involved managing the full product life cycle, from ideation to launch, including stakeholder management, PRD development, backlog prioritization, resource allocation, risk mitigation, and communication strategies.Cost Savings: Spearheaded the rollout of an automated reporting solution that resulted in an impressive $10 million in annual cost savings for the organization. This initiative streamlined reporting processes, reduced manual intervention, and improved data accuracy.Stakeholder Management: Successfully navigated complex stakeholder dynamics, ensuring alignment and buy-in from various departments and senior executives. This was crucial in maintaining project momentum and achieving timely delivery.Product Lifecycle Management: Demonstrated expertise in managing the complete product lifecycle, from initial concept through to deployment and continuous improvement. This involved close collaboration with cross-functional teams to ensure the solution met business needs and delivered measurable value.At Microsoft, I honed my skills in product management, stakeholder engagement, and strategic execution, consistently delivering high-impact solutions that drove efficiency and cost savings for the Enterprise Services Business.

Post Graduate Programme in Management.

Gurgaon, India

Devised a customer loyalty program, Club-Cinepolis and the CRM for Cinepolis India Operations

Flight Management Systems Software for Boeing 787 and Boeing 747-8 aircrafts.

Pgp, Finance And Marketing

B.E., Electrical & Electronics Engg, 9.13/10

Recipient of the Gold Medal for achieving the highest academic distinction as the departmental topper in Engineering ' 2003-2004

Hse, 96.3%

Recipient of the Gold Medal for attaining the distinction of School Topper and achieving perfect scores in two subjects (Physics.