Sr. Vp And Head Customer Care - Enterprise Business
Current
May 2022 - Present
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Rajesh Kumar Email & Phone Number
Sr. VP and Head Customer Care - Enterprise Business
at
Jio
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Sr. VP and Head Customer Care - Enterprise Business
Location
Gurgaon, Haryana, India
Company size
Who is Rajesh Kumar? Overview
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Quick answer
Rajesh Kumar is listed as Sr. VP and Head Customer Care - Enterprise Business at Jio, a with 30438 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Rajesh Kumar.
Rajesh Kumar previously worked as Sr. Vice President and Head B2B Customer Experience at Airtel and Vice President - Customer Experience - Global Business at Airtel. Rajesh Kumar holds Advanced Strategic Management Programme from Indian Institute Of Management, Kozhikode.
Company email context
Email format at Jio
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Jio
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Profile bio
About Rajesh Kumar
30+ years of work experience in IT, ITES and Telecom industry with a broad background of customer experience management including Service Delivery, Service Management, Service Assurance and operations management for B2B customers across the globe.A result oriented, passionate, self-driven, team player & hands-on professional who believes in bringing out the best in people while building front line leadership
Listed skills include Service Delivery, Servers, Infrastructure, Service Management, and 40 others.
Current workplace
Rajesh Kumar's current company
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Jio
9 roles
Rajesh Kumar work experience
A career timeline built from the work history available for this profile.
Sr. Vice President And Head B2B Customer Experience
Design and Implement Customer experience strategy for customer lifecycle management ( Order to Cash) for B2B Business across Data, fixed Line, Mobile and Data Centre LOBs.Leading Order Entry and Validation, Service Delivery, Service Management , Receivables for B2B customersLeading initiative to digitize B2B customer journeysOptimize Cost to Serve through Process re-engineering and NVA elimination
Jun 2017 - May 2022
Vice President - Customer Experience - Global Business
Responsible for Order to Cash cycle for 1000+ Data & Voice customers Talent management and developing leadership pipeline for customer experience organisationLead transformation of business operations processes for higher efficiency and lower costEnabling Revenue growth through faster project deliveryConsistently delivering superior customer experience through Client Service Management Responsible for enhancing collection efficiency and cash flows
Jun 2013 - May 2017
Chief Service Officer - Global Business
lead customer experience organization for delivery of high quality services for Domestic and International wholesale customers (B2B) for Voice, Data and VAS services. Responsible for leading Service Delivery, Client Service Management , Service Assurance and Revenue Collection fucntions for Voice and Data Customers for Global Business.
Jun 2007 - May 2013
Sr. Manager -Technology
Convergys
IT infrastructure management & operations for Pan India.
Jan 2003 - Jun 2007
Jun 1998 - Jan 2003
Jan 1998 - Jun 1998
Sr. Customer Support Engineer
Jun 1992 - Jan 1998
Engineer
Jul 1990 - Jun 1992
Team & coworkers
Colleagues at Jio
Other employees you can reach at jio.com. View company contacts for 30438 employees →
BN
Bhagavati Nandan
Colleague at JioLucknow, Uttar Pradesh, India
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PS
Piyush Sinha
Colleague at JioPatna, Bihar, India
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TM
Talari Manoj
Colleague at JioKanekal, Andhra Pradesh, India
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SK
Shubham Kumar Pandey
Colleague at JioBengaluru, Karnataka, India
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AS
Animesh Shit
Colleague at JioItanagar Tehsil, Arunachal Pradesh, India
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VR
Vasana Ram
Colleague at JioSanchore, Rajasthan, India
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AS
Amar Singh Rajput
Colleague at JioIndia
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DV
Devkumar Vaishy
Colleague at JioMumbai, Maharashtra, India
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KS
Khushboo Sharma
Colleague at JioGorakhpur, Uttar Pradesh, India
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AR
Abdul Rahman Shaikh
Colleague at JioPune, Maharashtra, India
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Bhagavati Nandan
Colleague at JioLucknow, Uttar Pradesh, India
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PS
Piyush Sinha
Colleague at JioPatna, Bihar, India
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TM
Talari Manoj
Colleague at JioKanekal, Andhra Pradesh, India
View →
SK
Shubham Kumar Pandey
Colleague at JioBengaluru, Karnataka, India
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AS
Animesh Shit
Colleague at JioItanagar Tehsil, Arunachal Pradesh, India
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VR
Vasana Ram
Colleague at JioSanchore, Rajasthan, India
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AS
Amar Singh Rajput
Colleague at JioIndia
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DV
Devkumar Vaishy
Colleague at JioMumbai, Maharashtra, India
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KS
Khushboo Sharma
Colleague at JioGorakhpur, Uttar Pradesh, India
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AR
Abdul Rahman Shaikh
Colleague at JioPune, Maharashtra, India
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3 education records
Rajesh Kumar education
Advanced Strategic Management Programme
Pgdba, Finance
Iete, Electronics & Communication
Institute Of Electronics And Telecommunication Engineers
FAQ
Frequently asked questions about Rajesh Kumar
Quick answers generated from the profile data available on this page.
What company does Rajesh Kumar work for?
Rajesh Kumar works for Jio.
What is Rajesh Kumar's role at Jio?
Rajesh Kumar is listed as Sr. VP and Head Customer Care - Enterprise Business at Jio.
Where is Rajesh Kumar based?
Rajesh Kumar is based in Gurgaon, Haryana, India while working with Jio.
What companies has Rajesh Kumar worked for?
Rajesh Kumar has worked for Jio, Airtel, Convergys, Hp, and Ibm.
Who are Rajesh Kumar's colleagues at Jio?
Rajesh Kumar's colleagues at Jio include Bhagavati Nandan, Piyush Sinha, Talari Manoj, Shubham Kumar Pandey, and Animesh Shit.
How can I contact Rajesh Kumar?
You can use AeroLeads to view verified contact signals for Rajesh Kumar at Jio, including work email, phone, and LinkedIn data when available.
What schools did Rajesh Kumar attend?
Rajesh Kumar holds Advanced Strategic Management Programme from Indian Institute Of Management, Kozhikode.
What skills is Rajesh Kumar known for?
Rajesh Kumar is listed with skills including Service Delivery, Servers, Infrastructure, Service Management, Management, Dns, Telecommunications, and Pre Sales.
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