Rajesh Kumar

Rajesh Kumar Email and Phone Number

Sr. Vice President and Head Customer Care at Reliance Jio @ Jio
bombay, maharashtra, india
Rajesh Kumar's Location
Gurgaon, Haryana, India, India
Rajesh Kumar's Contact Details
About Rajesh Kumar

30+ years of work experience in IT, ITES and Telecom industry with a broad background of customer experience management including Service Delivery, Service Management, Service Assurance and operations management for B2B customers across the globe.A result oriented, passionate, self-driven, team player & hands-on professional who believes in bringing out the best in people while building front line leadership

Rajesh Kumar's Current Company Details
Jio

Jio

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Sr. Vice President and Head Customer Care at Reliance Jio
bombay, maharashtra, india
Website:
jio.com
Employees:
30438
Rajesh Kumar Work Experience Details
  • Jio
    Sr. Vp And Head Customer Care - Enterprise Business
    Jio May 2022 - Present
    Gurugram, Haryana, India
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  • Airtel
    Sr. Vice President And Head B2B Customer Experience
    Airtel Jun 2017 - May 2022
    Gurgaon, India
    Design and Implement Customer experience strategy for customer lifecycle management ( Order to Cash) for B2B Business across Data, fixed Line, Mobile and Data Centre LOBs.Leading Order Entry and Validation, Service Delivery, Service Management , Receivables for B2B customersLeading initiative to digitize B2B customer journeysOptimize Cost to Serve through Process re-engineering and NVA elimination
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  • Airtel
    Vice President - Customer Experience - Global Business
    Airtel Jun 2013 - May 2017
    Gurgaon, India
    Responsible for Order to Cash cycle for 1000+ Data & Voice customers Talent management and developing leadership pipeline for customer experience organisationLead transformation of business operations processes for higher efficiency and lower costEnabling Revenue growth through faster project deliveryConsistently delivering superior customer experience through Client Service Management Responsible for enhancing collection efficiency and cash flows
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  • Airtel
    Chief Service Officer - Global Business
    Airtel Jun 2007 - May 2013
    New Delhi Area, India
    lead customer experience organization for delivery of high quality services for Domestic and International wholesale customers (B2B) for Voice, Data and VAS services. Responsible for leading Service Delivery, Client Service Management , Service Assurance and Revenue Collection fucntions for Voice and Data Customers for Global Business.
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  • Convergys
    Sr. Manager -Technology
    Convergys Jan 2003 - Jun 2007
    IT infrastructure management & operations for Pan India.
  • Hp
    Solution Architect
    Hp Jun 1998 - Jan 2003
    Solution Architect for Wintel Platform
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  • Ibm
    Sr. Engineer
    Ibm Jan 1998 - Jun 1998
    Customer Services function and escalation support on Windows Platform
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  • Wipro Limited
    Sr. Customer Support Engineer
    Wipro Limited Jun 1992 - Jan 1998
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  • Patni Computer Systems Ltd
    Engineer
    Patni Computer Systems Ltd Jul 1990 - Jun 1992
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Rajesh Kumar Skills

Service Delivery Servers Infrastructure Service Management Management Dns Telecommunications Pre Sales Vendor Management Team Management Vas Mpls Gsm Solution Architecture Bss Operations Management Leadership Outsourcing Managed Services Value Added Services Team Leadership Business Process Outsourcing Service Level Agreements Customer Experience Solution Selling Team Building Business Process Improvement Strategic Planning Project Delivery Digitization Organizational Effectiveness Six Sigma Automation Service Assurance Service Delivery Management Cost Engineering Customer Relationship Management It Service Management Data Center Cross Functional Team Leadership Talent Management Account Management Organizational Leadership Business Process

Rajesh Kumar Education Details

Frequently Asked Questions about Rajesh Kumar

What company does Rajesh Kumar work for?

Rajesh Kumar works for Jio

What is Rajesh Kumar's role at the current company?

Rajesh Kumar's current role is Sr. Vice President and Head Customer Care at Reliance Jio.

What is Rajesh Kumar's email address?

Rajesh Kumar's email address is ra****@****hoo.com

What schools did Rajesh Kumar attend?

Rajesh Kumar attended Indian Institute Of Management, Kozhikode, Symbiosis Institute Of Management Studies, Institute Of Electronics And Telecommunication Engineers.

What skills is Rajesh Kumar known for?

Rajesh Kumar has skills like Service Delivery, Servers, Infrastructure, Service Management, Management, Dns, Telecommunications, Pre Sales, Vendor Management, Team Management, Vas, Mpls.

Who are Rajesh Kumar's colleagues?

Rajesh Kumar's colleagues are Vinit Kumar, Nikhil Kumar Rai, Jyoti Vyas, Bharat Sharma, Piyush Sinha, Naijeeev Chandran, Pankaj Rajput.

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