Seasoned Delivery Program Manager with 14 years of experience in Business and Analytics, specializing in Customer Interaction Management. Extensive expertise in managing end-to-end projects within contact centers, utilizing both Agile and Waterfall methodologies. Proven track record of delivering complex projects on time, leading cross-functional teams, and driving results. Adept at setting up project milestones, coordinating with clients, and allocating resources effectively. Known for a proactive approach, strong client relationships, and a deep passion for leveraging technology to enhance customer experiences. Skilled in data analytics, reporting, and implementing omni-channel and predictive projects to optimize service delivery. Committed to continuous improvement and achieving high levels of client satisfaction.