● Headed cross-functional team of 125+ members of Atos consultants across Finland, Romania, Poland & India for Finland , The Netherlands & North America based Customer. ● Managed various support (Infra, SAP Technical & Functional) teams & third-party support vendors (Linux Subscription Extension, Dell Support Extension for PowerEdge Server, Brocade Switches etc).● Accelerated business growth for the BTN GBU by offshoring around 6 Customers within span of 2 years; met the top-line and bottom-line targets on a regular basis● Rebuilt the entire team by hiring new talent, revising the roles and responsibilities, and bringing in accountability and ownership; scaled up the team competencies and inculcated a culture of performance orientation.● Implemented various cost optimization initiatives; led a Six Sigma project leading to reduction in the headcount and average savings per month. Extended the cost benefits realized to the client leading to better client relationship.

● Managed the Global Technical Operations impacting customers worldwide with a team of 80+ Consultants.● Aligned partners such as VISPL, IBM, Accenture, and other external vendors for SAP Basis, Informatica, and Redwood Services.● Achieved 100% adherence to SLA/KPIs; led and motivated team members to provide optimal customer servicing in line with corporate governance and operational standards.● Consulted in contract renewal, negotiations, resource allocation and optimization, account billing, reporting, and risk management.