Primary job responsibilities:• Monthly performance, KRA review meeting & grading of Field Engineers.• Technician (Primary & Secondary) Network Training Certification & Database monitoring.• Monthly (Domestic) Service PDCA review with HIPP Management & Asian Honda Motors, Thailand.• Customer Satisfaction Activity monitoring & monthly review/reporting to Honda Motors (Japan)• Dealer Evaluation monitoring, review & follow-up with Field SE for gap reviews.• Engine (35 cc to 1500 cc) Field Failure analysis thru Hintana & Genba activities; QIS reporting,Analysis & Countermeasure supports to QA & HRID.Project Works(Additional responsibilities):• Data Automation (Reporting Portal) & Live Service Dashboard creation.(Completed in December 2020)• Leading "CBU Tracking System project handling" (New, Apr 2022 to Jun 2023)• Leading "OTP based Customer Validation & Service Reminder Project handling"(New, Jun 2023 to Mar 2024)• DMS / BI tool development support & monitoring (Support, Jun 2021 to Dec 2023)

Technical service In-Charge for 7 states of North-East India.Primary job responsibilities:• Spare-Parts sale (as per given target)• Product Service Reporting for quality improvements in CBU & Engines (35 cc to 700 cc)• HASP (Honda Authorized Service Point) appointments• Warranty administration• Service campaigns in co-ordination with Dealers.• Dealer evaluations (each year for all dealers) for Essential, Green & Star category rating• Hotline call co-ordinations for field service support to end-user• Market visit for monthly D-CSI rating as per end-user feedback• Technical training (CBU & Engine Uninstallation & Re-installation with all std. check points& parameters) & technical efficiency certifications to Dealers/ dealer-technicians, ruralmechanics & institutional customers.Additional responsibility:• Dealer Management Software implementation in all dealers• Engine Prototype testing & Field usage monitoring: Diesel Engine Water Pump & GS Engine Backpack Brush Cutter. By-weekly review with HO Service & HRID team.• Inspection, Installation monitoring & 3 years AMC agreement for 288 nos. gensets supplied to CID(Assam Police) under Project CCTNS (Crime & Criminal Tracking Network System) worth 1.5 crore.Achievements:• Spare Sales growth: ₹44.3 Lac in FY 12-13 ➔ ₹ 59.7 lac in FY 13-14 (134%) ➔ ₹ 72.5 lac inFY 15-16 (121%) ➔ ₹ 89.4 lac in FY 16-17 (123%) ➔ ₹ 1.02 crore in FY 17-18 (114%)[new benchmark for the Spares Parts Sale for ASO-Guwahati]• Successfully installations & final inspections of total 288 nos. Honda Gensets supplied underproject CCTNS to CID (Assam Police) at 30 SP offices in presence of SP, Addtn. SP and DeMTmembers at total 30 districts HQ-SP locations of Assam.• 8 times Featured in Honda Associate Gallery Global Website for best Field Service Campaigns.Trainings done:• Genset/Engine models: EP1000N, EU30i/s, EU65is & EU70is (CPCBII) Power tiller model: FJ500• ORACLE-ERP

Primary job responsibilities:• Warranty administration - material checking at C&FA, M2 clearance for submitted claims aftertechnical analysis, 8D material dispatch for plant investigation in certain cases.• Joint-field Investigations with the OEM personals in critical failures in Engine & Fuel Injection System(Inline, Distributor type & Common Rail)• Periodic workshop Service Quality Audits & Tests (SQA & SQT) monitoring to achieve QKF figureof at least 80% for each BDS/BCS.• Arrangement of Field service campaigns with OEMs(at various defense field workshops) & BDS topromote aftermarket sales & service (Diesel market for BDS).Additional responsibilities:• Regular interactions/SQM with OEMs & OECDs to improve CSS figures, at least 2 & 10 visitsper month respectively.• Bosch Warranty, Fuel Injection System & Electrical Product trainings to all authorized dealers.• STU & Defense EME workshop visits for Fuel Injection System Training & awareness.• Hotline call handling for warranty (BWSonline & other) or any product related issues fromthe dealer network.Achievements:• Best service campaign award at 1074 FD WKSP (GREF), Tenga (China border), Arunachal Pradesh in Nov,'10.• QKF percentage 76.70% (during my joining) & 85.43% in 2009 & 2010 respectively.• Burst battery case resolved at OIL India Ltd, Duliajan in Dec, ‘10 after which local (NavalAutomotives & hardwares, Duliajan) Bosch dealer was awarded a tender worth Rs. 55 lac forsupplying Bosch batteries.• Participated in 1st North-East Auto Expo at Maniram Dewan Trade Center, Guwahati.• Sales-Blitz Spares business of approx Rs. 12 lacTrainings done:• STEP (Select Train Employ Perform) 2 months training completed in June,'09organized by Bosch Limited at BTC, Raipur, achieved “1st position nationwide”.• Trainings done: VE-1 & VE-2 (1 month), EPS 620 (FIE TB), KTS-550/570 (ECU SCANNER),CRDi Fuel Injection System, SAP- warranty process, WBT – Data security& encryption.