Rajesh Radhakrishnan Email & Phone Number

Chennai Area, India

Chennai Area, India

• Currently, eG’s Support Team owns more than 80+ accounts on America. My responsibility is to answer and solve all the request comes to the Support.
• Understand the customer infrastructure from End to end perspective.
• Capturing the requirements and preparing high-level and low-level system architecture assist in product deployment and Configuration.
• Be part of the discussion with customer to review service performance information, issues, and end-of-life technology roadmaps.
• Maintain the periodic reports on the helpdesk performance to analysis the most frequent customers facing the issues and to track the team members SLA, AHT, Billing Hours, resolution time and effective performance.
• A Periodic update on the documents, solution articles, and forms to helpdesk the customer in finding the solution on their own without raising the ticket. Also, to share the knowledge to the customer.

Chennai Area, India

* Fully responsible for all aspects of all departments.* Ensure the premises are in operative condition as per category of the unit to receive and serve guests.* Monitor purchase / indent / requisitions of each department, the account receivable and account payable.* Randomly inspecting the stores (including kitchen) to check the stock in hand.* Dealing.

Chennai

-Responsible for effective implementation of Incident Management Process and carry out respective reporting.-Represent first level of escalation for incidents, should not these be resolved within agreed Service Levels.-Responsible to ensure emergency and high severity SLA’s are met. Ensure proper management of Emergency and High severity queries are.

Chennai Area, India

• Managing a team of 8 members for an e-mail process
• Responsible for improving the team and facilitating the communication among the members of team
• Taking care of escalation issues
• Will be on call with the US Account managers on the daily basis regarding the process improvement and updates.
• Coordinating with the Development team and also with the financial team with the process updates.
• Provided training for the new joined member from the day one they stepped in.

Chennai Area, India

Assigning the toll free numbers for the clients. Worked in the account setup, account edits for the same toll free number.Worked in Echopass to pull the reports and routing the numbers to the clients. Handling more than 2000 client’s account. Worked in CAS for the billing the clients and change the rate plans for the clients.

Chennai Area, India

Roles & Responsibilities: Provided complete IT support, including software and hardware configuration.Provided help desk services for more than 500 users. Installed and upgraded hardware and software.Was handling the Alwarpet branch office and 2 offices at Oliver Road.Installing, configuring & working in Win XP, Win 2003, Win Vista & trouble shooting.

Chennai Area, India

· To respond to the customers inquiries regarding orders placed in the online shopping website, inquiries regarding the products and website usage.· To complete the target of 100 mails per day with the metrics of EDR of less than 6%.

B.E, Electronics And Communication Engineering

Activities and Societies: Paper Presentation Completed Bachelor of Engineering in the stream of Electronics and Communication

Higher Secondary, Mathematics And Computer Science

Activities and Societies: NCC Candidate Completed my Higher Secondary education