• Overseeing and managing multiple projects at both the project and the program level -, a global multi -disciplinary team, multiple unknowns and risks• Creating a strategy that encompasses the program approach and which addresses the needs of the key customer and aligning to the portfolio strategy• Determining and coordinate the sharing of resources among the constituent projects to the overall benefit of the program• Reviewing and /or approving all deliverables that are being delivered to the customer for quality, consistency and compliance.Creating and maintaining the project deliverables including but not limited to weekly project status reports, schedule, project plan, risk plan, resource management plan, communications plan, vendor management plan, meeting minutes, • Regularly capturing, analyzing and communicating project and program -level status as well as performance and financial metrics (e.g. On -time, On -budget) to various audiences (e.g. executive, project team, customer) including but not limited to CPI, SPI, EV, resource utilization at each phase• Identifying, measuring and reporting the KPIs of individual projects as well as the overall program• Achieving exceptional customer loyalty through consistent delivery results and communication skills• Identifying the right fit of skills, behaviors and leadership capabilities to foster a high performance, synergistic team in order to meet schedule, cost and quality targets• Communicating the program strategy and purpose as it relates to the overall corporate strategy to the team, stakeholders, and senior executives of the customer• Pin -pointing root causes and solutions to complex problems and inter -dependencies of other programs in a landscape that is often fast -paced, pressurized with multiple priorities• Leading program and/or projects through all the process areas while effectively managing 3rd party vendors and cross Techno-functional teams across multiple geographies

• Leadership, direction and management of 30 + FTEs across teams located in different geographies providing all level application and production support in 24/7 environment for various applications on different technologies to support BAU processes. Team roles consisted of incident management, problem management, Change Management and reporting analytic. • Working with the Senior Management Team to define and implement IT Service Management Strategy, Process Improvement Framework, Road-map and associated new processes, to improve division's efficiency and effectiveness, while contributing to the responsiveness to meet the challenges of creating a stable service delivery platform.• Liaising with other teams like Servers, Storage, Network, Security, Applications, Database etc and get them to address dependent issues • Managing and leading the crisis management team and get all stakeholders to contribute towards resolution• Identifying CSFs, KPIs, metrics and targets to measure process improvements, liaising with internal business units and external service providers to build stronger and more consistent functional and business relationships, reviewing Service Level Documents (SLAs, OLAs and UCs) to monitor and improve service delivery and promoting ITSM/ITIL process awareness and understanding via process education and knowledge transfer• Supporting and driving continuous improvement projects, coordinating and executing to achieve efficiency• Providing technical direction for the development, design, and systems integration for client engagement from definition phase through implementation• Creating and executing development plans and revising as appropriate to meet changing needs and requirements. • Keeping stakeholders well informed of status of project thereby serving as liaison between various stakeholders, higher management and development teamKey clients - Pfizer, Chrysler, DOW

• Steering initiatives towards achievement of organizational goals with chief responsibilities pertaining to Project Execution, Process Enhancements, Client Relationship Management, architecture & delivering solutions and streamlining management processes , database designing etc. • Developing project plans, goals, and budgets; identifying resources needed• Developing schedules and methods for measuring results• Guiding and performing strategic analysis for the project• Organizing and managing all phases of the project to ensure on-time completion• Assembling and coordinating project team members; assigning individual responsibilities• Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products• Planning and overseeing the preparation and dissemination of project communications

• Pivotal in carrying out business process requirement study, preparing SRS to define functional specifications for the developer and implementation of the Software.• Understanding the business requirements from the client. • Allocating the tasks to developers and taking care of the timely releases• Improving operations by conducting systems analysis; recommending changes in policies and procedures.• Adhering to high-quality development principles while delivering solutions on-time and on-budget.• Assessing opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties• Guiding team development efforts towards successful project delivery. • Providing technical leadership to teammates through coaching and mentoring. • Maintaining high standards of software quality within the team by establishing good practices and habits.Key clients - Bayer, BASF, Prudential, Syngenta, Etc.

• Developing and supporting software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.• Collaborating with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications built on different technologies • Designing, developing, and unit testing applications in accordance with established standards• Preparing and installing l solutions by determining and designing system specifications, standards, and programming.• Packaging and supporting deployment of releases• Assisting in the collection and documentation of user's requirements, development of user stories, estimates and work plansVertex Consultancy Services Apr'01 - Aug'07