Rajesh Subramanian Email & Phone Number

Chennai Area, India

Part of the Tata Consultancy Services project team worked at offshore delivery centre.This project aimed to migrate the insurance documents (20M) of Marsh UK Businesses, maintained in Live link to new Documentum application. The target application was going to have only the historic documents in read only format. All the identified documents were migrated from the source to target without modifying the key business rules.Responsibilities:• Reverse engineered the existing application and determined the changes that have happened in the application. Interacted with SMEs and conducted extensive Impact Assessment of Change Requests in the current application.• Prepared detailed AS IS – TO BE documents which included Process Maps, Approach Diagrams, elucidating the changes the system has undergone, thereby understanding and documenting the impact of each change.• Conducted client workshops to elucidate that the proposed business solution was in alignment with the business requirements.• Optimizing the Production Migration Plan to ensure that documents get migrated on time without impacting business.

London, United Kingdom

Part of the Tata Consultancy Services project team worked at Onshore delivery centre.This project aimed to migrate the insurance documents (20M) of Marsh UK Businesses, maintained in Live link to new Documentum application. The target application was going to have only the historic documents in read only format. All the identified documents were migrated from the source to target without modifying the key business rules.• Reverse engineered the existing application and determined the changes that have happened in the application. Interacted with SMEs and conducted extensive Impact Assessment of Change Requests in the current application.• Prepared detailed AS IS – TO BE documents which included Process Maps, Approach Diagrams, elucidating the changes the system has undergone, thereby understanding and documenting the impact of each change.• Conducted client workshops to elucidate that the proposed business solution was in alignment with the business requirements.• Optimizing the Production Migration Plan to ensure that documents get migrated on time without impacting business.

Sydney, Australia

Part of the Tata Consultancy Services project team worked at Onshore delivery centreMarsh maintained the commercial business documents for its entire client as a hard copy in Marsh Melbourne Office. This resulted in lack of disaster recovery management system in case of any incident. The project was developed to maintain all its clients’ documents in Documentum enforcing a structured way of storing documents as per its document type and applying security as per the business rule. This project was executed from Australia for Global Marsh which includes Belgium, Italy and Germany.• Resource Management - identifying and allocating the right set of resources, defining roles and responsibilities, allocating the work and tracking.• Risk Management – providing detailed analysis to stakeholders with risk identification and risk response and planning.• Tracked project milestone, deliverables and adhering to the timeline as specified in Project Plan.• Provided weekly status report to all stakeholders and offshore delivery partners. • Created POC (Proof of Concept) for several enhancements and conducted workshops with the stakeholders from four different countries to obtain approval for implementing the same.• Guided the offshore developers with the comprehensive system analysis, requirement issue tracking, coordinating with business managers and SMEs to get the requirements clarified.• Data analysis to understand the potential performance and behavioural shortcomings. Designed feasible approaches to mitigate any shortcomings, and presented it to the business for approval.• Created use case document and functional specifications, which covers the requirements and functionalities of all the countries that are implementing MDocs-Consumer. (Australia, Italy, Germany and Belgium).• Responsible for defect management - managed outstanding risks, issues and defects, and ensured that those were successfully addressed and closed.

Chennai Area, India

Part of the Tata Consultancy Services project team worked at Offshore delivery centreOffshore delivery center takes care of managing 75% of total effort including analysis and design, construction, unit testing, integration testing, writing ST scenarios and executing the ST conditions, defect fixing and release support for Enterprise Program which includes .COM, Mobile and MSR Portal. • Provided estimation for the modules assigned to offshore delivery team.• Supported onsite PM with project planning and schedule build (MPP).• Coached a team (35 associates) to align the program goals and objectives.• Tracked project milestone and deliverables.• Resource Management - identifying and allocating the right set of resources, defining roles and responsibilities, allocating the work and tracking.• Risk Management – providing detailed analysis to help onsite stakeholders with risk identification and risk response planning.• Quality Management – helping onsite stakeholders with Quality Management Plan, preparing Quality metrics and checklists for performing Quality audit and quality control activities. Conducted project management reviews (PMR) and formed SQA audit team to conduct the Mock SQA audits before the actual audits.• Provided WSR to onsite stakeholders and offshore delivery partners. Automated the project health metrics to track the project cost and schedule.• Guided the offshore analyst and testing team with the comprehensive system analysis, requirement issue tracking, coordinating with onsite business managers and SMEs to get the requirements clarified.Results: Exceeded the gross margin by achieving 75% offshore leverage with 30% trainees. Successfully delivered 1 Board of Deliverables with high quality and achieved 2 quality cup awards. Overall delivery metrics were green and received 97% CSS (Customer Satisfaction Survey). Mock SQA audits helped to capture 95% of the findings before the actual audits.

San Antonio, Texas Area And Chennai, India

Part of the TCS project team worked at Onshore and Offshore delivery centre.Enterprise Collection and Recovery Management System managed all delinquent and charged off accounts across various lines of business like USAA Bank Credit Cards, Bank Consumer Loans and Home Equity Loans into one integrated system to increase productivity of Member Service Representative (MSR’s) and decrease outstanding debt. This system provides collection MSR’s the tools to perform their job in the most efficient and effective method and to ensure the ability of USAA to strategically mitigate financial losses while complying with applicable Federal/State collections regulations. This Project also implemented a collections strategic decisions engine using CGI Strata decision engine.• Coordinated with Product owner team in installing the CACS (Computer aided collection system) product into USAA environment and performed detailed sanity check.• Created product evaluation reports, status reports, dashboards and scorecards to senior executives.• Coordinated with various units/areas to create IIPA (Identify Impacted Process Area). Facilitated sessions with sponsors and different stakeholders to document VOC and SIPOC (Supplier Input Process Output Control) and CTQ (Critical to Quality) documents. • Created As-Is, To-Be process flows.• Conducted JAD sessions, documented requirements and functional specifications (Use Cases, Business Rules, Activity diagrams) and ensured that the requirements are captured and documented correctly before passing it to the developers.• Coordinated with business managers and SMEs to resolve the requirement queries from developers, testers. • Managed end to end testing activity and trained business user on application flow. Results: Successfully delivered the Project and the team were awarded with “STAR TEAM” for two consecutive years. The team was appreciated by business director as “No one can whistle a symphony. It takes a whole orchestra to play it”.

Hartford, Connecticut Area And Chennai, India

Part of the Tata Consultancy Services project team worked at Onshore and offshore delivery centre.CIGNA Healthcare offers a variety of health care benefit options—plans, programs and personal support for its members. It includes medical benefits, dental benefits, vision care, pharmacy plans and coverage for behavioral health treatments. IM Maintenance & Production Support project involves production support activity for the legacy system and ensure the transaction data gets loaded into Transactional Data Store (TDS) and the various data marts appropriately. The scope of the project involves supporting the Production Environment for Cigna. • Transition about Cigna production environment from the outgoing vendor and document CIGNA IM PS Handbook. • Effective handling of tickets in Remedy applications and ensured the incidents are followed and closed as per the SLA. • Publish production support metrics (Abend Report, Production monitoring report, Issue resolution report, Customer impact event report)• Daily handshake calls with onsite team.Results: Completed transition from outgoing vendor in two months of time and setup a team of 17 at offshore upon arrival and managed 24*7 support activity from offshore with minimal onshore involvement.

Taipei, Taiwan And Chennai, India

Part of the Tata Consultancy Services project team worked at onshore and offshore delivery centre.Nanshan Life Insurance Company is a business unit of American International Group, Inc., in Taiwan. This Project involves both maintenance and enhancement of various Life-Comm Sub Systems like, New Business Automation, Underwriting & Issue, Policy Owner Services, Policy Maintenance Cycles, Agent and Agency, Reinstatement & policy Change System (ARPC), Major Claims. • Impact Study and create Approach design documents• Designing the Technical Document based on the artifacts (Design Document, Requirement Specification Document).• Coming up with the Unit Test Plan & Integration Testing Plan and review the same.• Construction and System test support.

Pune Area, India

Part of the Kanbay project team worked at offshore delivery centre.DBS Bank Ltd. is the largest bank in Singapore as measured by assets. ‘DBS’ new personal unsecured product called "Cashline" attracted more than 125,000 accounts, and gained a number two market position in less than 15 months since its launch. DBS has planned the migration of their Singapore platform from the existing CardLink systems to the VisionPLUS platform to establish a common unsecured lending platform, and to take advantage of reduced operating and information technology costs. The VisionPLUS product must be also be customized to support existing DBS cards processing requirements and proposed initiatives. •Developed the programs required for conversion process.• Prepared Technical Specification for few of the functionality developed as a part of DBS requirements.• Coding and Unit Testing of programs and documenting the results.Development Tools:• COBOL, JCL, VSAM, DB2, Vision plus, Eztrieve, File-Aid, Changeman.

Thiruvananthapuram Area, India

Part of the US Technology Global project team worked at offshore delivery centre.The project was developed using COBOL and DB2 environment to facilitate product losses that result from damage, theft etc, at all Safeway stores. It generates reports that are intended to help monitor and minimize the loss caused by shrinkage of items. The Shrink is computed on department basis for the stores. The Shrink is computed as a dollar amount, based on the count of items lost. It generates reports that are intended to help monitor and minimize the loss caused by shrinkage of items. The Shrink Reengineering Project is intended to develop the new Shrink System which read the shrink details from the Lawson DB2 tables using the Cobol Extract Programs. • Developed the programs required for conversion process.• Prepared Technical Specification for few of the functionality developed as a part of DBS requirements.• Coding and Unit Testing of programs and documenting the results.Development Tools:• COBOL, JCL, VSAM, DB2, File-Aid, Endevor.

Chennai Area, India

This was an Enhancement Project carried out for NASA System of the FORD application. Ford Motor Company of US has many Manufacturing and assembling plants to manufacture vehicles. Ford has planned to increase the number of plants operating in US. As the operations of these plants are maintained as separate divisions these divisional systems have to be upgraded to accommodate the forthcoming plants. This code restructuring is taken up for one system at a time. The present project is for the NASA system, which operates the North American Sales Accounting.

Bachelor'S Degree, Electrical And Electronics Engineering

High School, State Board